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Goodwill of Silicon Valley · 1 month ago

Career Navigator (Homeless Services Program)

San Jose, CA, USA

Full-time

Onsite

Entry, Mid Level

$28/hr - $32/hr

2+ years exp

Goodwill of Silicon Valley is dedicated to helping individuals build skills and find meaningful work. The Career Navigator role involves providing individualized support to participants facing barriers to employment, facilitating training, and building relationships with employers to secure sustainable job placements.

CommunitiesHealth CareLifestyleNon ProfitRetail

Responsibilities

Design and execute individualized employment plans with measurable milestones toward sustainable, living-wage careers

Achieve and track placement rates, retention metrics, and wage growth outcomes using CRM systems

Conduct systematic 30/60/90-day retention check-ins with both participants and employers, intervening proactively when placement stability is at risk

Analyze time-to-placement data and employment barriers to identify process improvements

Facilitate employment readiness curriculum achieving 90%+ completion rates through engaging adult learning methodologies

Measure and document participant skill development using pre/post assessments and standardized evaluation tools

Innovate and implement 2-4 curriculum enhancements annually based on labor market trends, employer feedback, and participant outcomes

Maintain 4.5/5.0+ participant satisfaction through responsive program adjustments and high-quality service delivery

Build and maintain strategic relationships with 50+ active hiring partners through systematic outreach, site visits, and value-added consultation

Achieve 40% conversion rate from employer meetings to participant placements through effective needs assessment and candidate matching

Educate employers on hiring incentives, ADA accommodations, and inclusive hiring practices

Represent Goodwill at 12+ community networking events annually, positioning the organization as a premier workforce development partner

Maintain 95%+ bi-weekly contact frequency with assigned caseload

Submit all required documentation with 98%+ on-time completion rate

Ensure 90%+ of case management meetings result in actionable participant progress

Collaborate cross-functionally with case managers, peer mentors, and community partners to address participant barriers

Conduct intakes, assessments, and individualized employment plans addressing short- and long-term career goals

Provide job readiness training, including resume development, interview practice, workplace etiquette, and soft skills

Facilitate group workshops and individualized coaching sessions to strengthen job search and career development skills

Develop and maintain employer partnerships across industries; conduct outreach, site visits, and presentations to secure placements

Advocate for participants with employers, educating them on hiring incentives and best practices for retention and inclusion

Match participants with training, apprenticeships, or employment opportunities aligned with their skills and goals

Collaborate with internal staff, case managers, and community partners to address barriers such as housing, transportation, and wraparound services

Maintain accurate and timely documentation of services, outcomes, and case notes in program databases

Represent Goodwill in community events, employer meetings, and networking opportunities

Participate in ongoing professional development opportunities (Workforce best practices, labor market trends, equity-focused models)

Maintain accurate and timely documentation in program databases aligned with funders, CARF, and internal compliance standards

Qualification

Workforce developmentCareer coachingEmployer engagementData analysisCRM systemsMicrosoft OfficeGoogle WorkspaceTraining facilitationCultural awarenessCommunicationInterpersonal skillsAttention to detail

Required

Bachelor's degree in Business, Human Services, Education, or related field (or equivalent combination of education and experience)

Minimum 2 years of experience in workforce development, career coaching, job placement, or related services

Equivalent experience may include teaching, academic advising, recruiting, training facilitation, case management, or other roles requiring individualized coaching, employer engagement, and measurable outcome achievement

Proficiency in Microsoft Office, Google Workspace, and CRM/case management systems and workforce development management platforms

Reliable transportation

Possess a valid California Driver's License

Must be computer literate

Knowledge of MS Office required

Preferred

Experience working with diverse and underserved populations (veterans, unhoused, individuals with disabilities, or trainees)

Familiarity with ADA requirements and reasonable accommodations, and ability to support participants and employers in applying inclusive workplace practices

Proven track record of building and maintaining professional networks that generate tangible business results

Experience using data to inform program requirements and decision-making

Familiarity with OKR (Objectives and Key Results) or similar goal-setting frameworks

Knowledge of labor market trends, hiring incentives, and workforce development best practices

Strong communication, presentation, and employer relationship-building skills