Assetsoft · 1 month ago
Yardi Help Desk Support
Dallas, Texas, United States
Full-time
Hybrid
Mid Level
3+ years expAssetsoft is a global technology consulting firm specializing in innovative software development and IT services for various sectors. The Yardi Help Desk Support professional will provide technical assistance and troubleshooting for clients using Yardi solutions, ensuring efficient resolution of issues and maintaining smooth system operations.
ConsultingSoftware
Responsibilities
Log, prioritize, and manage incoming support tickets, ensuring timely updates and resolution in alignment with service level agreements (SLAs)
Deliver first-level technical and functional assistance, resolving common Yardi-related issues and escalating complex matters to higher support tiers with detailed documentation
Handle service requests, incidents, and inquiries in a timely and professional manner
Provide functional support and guidance on Yardi modules, including Commercial and Residential, ensuring accurate configuration, data integrity, and optimal system utilization
Escalate complex issues to higher-tier support or development teams, ensuring clear documentation and communication of troubleshooting steps
Assist in testing system configurations, patches, and upgrades before deployment
Maintain accurate records of all support activities in the ticketing system
Collaborate with cross-functional teams to identify recurring issues and recommend system/process improvements
Deliver user training and create knowledge base articles to enhance client self-service capabilities
Qualification
Required
Minimum of 3 years' experience providing technical support for Yardi Voyager, including troubleshooting, configuration, and user assistance
Proven hands-on experience with Yardi Voyager, with proficiency in Commercial and Residential modules
Strong understanding of property management operations, processes, and workflows
Excellent analytical, troubleshooting, and problem-solving skills with attention to detail
Strong written and verbal communication abilities, capable of explaining technical concepts to non-technical stakeholders
Ability to work independently, manage multiple priorities, and perform effectively in a fast-paced environment
Proficiency in documenting support cases, resolutions, and best practices
Familiarity with help desk ticketing systems and remote support tools
Preferred
Bachelor's degree in Information Technology, Computer Science, Business, or related field preferred
Candidates with a short notice period (one month or less) will be given preference
Company
Assetsoft
Assetsoft is a global technology consulting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase