Outsourcey · 1 month ago
AWS Connect Developer
United States
Full-time
Remote
Mid, Senior LevelOutsourcey is on a mission to revolutionize global talent expansion by connecting businesses with dedicated teams in the Philippines. They are seeking an AWS Connect Developer to design, implement, and enhance customer experience solutions while integrating various contact center platforms and CRMs.
ConsultingEmploymentOutsourcingRecruiting
Responsibilities
Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency
Translate business requirements into scalable, secure, and high-performance technical solutions
Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms
Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware
Troubleshoot complex technical issues, providing escalation support to internal peers and customers
Perform root cause analysis (RCA) to ensure system reliability, security, and compliance
Maintain accurate technical documentation, code repositories, and configuration records
Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives
Qualification
Required
Significant Amazon Connect experience
AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, Node.js, TypeScript
Demonstrated experience in a systems integrator or consultancy environment
Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.)
Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect)
Strong problem-solving and analytical thinking abilities
Proven ability to deliver projects in a fast-paced, customer-facing environment
Adaptable and eager to learn new technologies and platforms quickly
Collaborative team player who also thrives with autonomy and accountability
Benefits
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.
Company
Outsourcey
Get ‘ready to start’, super-quality talent in 2 weeks
Founded in 2024
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase