AAA-The Auto Club Group · 1 month ago
Member Representative I - Duluth, MN
MN-Duluth-NEW
Full-time
Onsite
New Grad, Entry Level
$19.12/hr - $21.67/hrAAA The Auto Club Group is a well-established organization providing various services to over 14 million members. They are seeking a Member Representative I to promote products and services, enhance customer satisfaction, and support branch operations.
Responsibilities
Provides sales and support services in person and by phone to Members, including greeting, servicing, selling memberships, member benefits awareness
Provides cashiering services
Provides administrative support to travel and/or Insurance departments including some outbound calling
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Passion and enthusiasm for working with people
Basic mathematical calculations to accurately perform monetary transactions
Communicate effectively (verbal and written) with others in a work environment
Work effectively in a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Work under pressure in a high volume, fast paced customer service environment
Benefits
401k Match up to 6%
Medical
Dental
Vision
Paid Time Off (PTO) – 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per year
Complimentary AAA Membership
Tuition Reimbursement - $5,000 per year
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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