Bamboo Works · 1 month ago
Client Success Manager
United States
Full-time, Contract
Remote
Entry, Mid Level
$1,000/mo - $1,600/mo
1+ years expBamboo Works is a fast-growing international staffing firm helping companies build remote teams. They are seeking a Client Success Manager to lead incoming leads, guide clients through the hiring process, and maintain strong relationships to ensure client satisfaction and retention.
Outsourcing/Offshoring
Responsibilities
Conduct structured discovery calls with inbound leads to understand their hiring needs
Present our services confidently, ask the right questions, and tailor solutions accordingly
Guide clients through every step: from calibration to candidate shortlisting and onboarding
Maintain communication during the sourcing phase and manage follow-ups after candidate presentations
Become the primary account manager once roles are closed, owning client satisfaction and retention
Proactively identify upsell and expansion opportunities across existing accounts
Handle administrative tasks including NDAs, contracts, and service agreements
Build and manage your own pipeline of leads and clients through consistent outreach and follow-up
Qualification
Required
Fluent English — both written and spoken
Exceptional communication skills — structured, confident, and personable
Professional presence — calm under pressure, clear, and trustworthy
University degree — preferably in business, marketing, or a related field
Tech-savvy and business-oriented — able to quickly grasp different industries and roles
Empathetic sales approach — persuasive without being pushy
At least 1-2 years of previous experience in staffing, recruitment, or outsourcing, preferably in a client-facing role
Skilled in conducting discovery/introduction calls and managing client accounts
Proven success in managing the full client journey — from initial lead to long-term care
Ability to nurture B2B relationships and drive client satisfaction over time
Preferred
Experience with international clients in the US, UK, AUS, EU, or UAE
Familiarity with remote hiring models and roles such as executive assistants, developers, marketers, analysts, or accountants
Experience in a startup or high-growth environment
Strong CRM and organizational skills
Company
Bamboo Works
At Bamboo Works, we make hiring overseas easy, accessible, and affordable.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase