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Spinwheel · 1 month ago

Senior Manager, Compliance & Operations

United States

Full-time

Remote

Senior Level

$150K/yr - $157K/yr

6+ years exp

Spinwheel is redefining how consumers access and act on financial data through AI-powered infrastructure. They are seeking a Senior Manager, Compliance & Operations to manage CRA operations, partner due diligence, and compliance program execution while supporting significant growth.

Financial ServicesFinTechMobile PaymentsPaymentsSoftware

Responsibilities

Own end-to-end CRA workflows, including access, deletion, dispute, and data requests

Lead client due diligence processes and partner assessments

Define, measure, and enforce SLAs to deliver predictable, audit-ready execution

Coordinate all audit cycles, including SOC 2 and partner audits, ensuring evidence quality and timely remediation

Maintain compliance tooling, evidence repositories, and documentation

Oversee audit preparedness across controls, processes, and cross-functional teams

Partner with Compliance & Risk Program Manager to ensure operational alignment on control coverage

Execute mitigations across functions and ensure risk treatments are delivered on schedule

Maintain visibility into compliance and operational risk posture

Support risk register updates, issue tracking, and trend analysis

Oversee support protocols, escalation processes, and SLA adherence

Analyze operational issues to identify root causes and systemic gaps

Ensure client-facing teams get rapid, compliant, well-documented responses

Define operational tooling and automation needs; work with cross-functional teams to implement solutions

Improve dashboards, workflow systems, and data accuracy for compliance and partner operations

Build the operational infrastructure required for 2–3× client and partner volume

Identify and prioritize process gaps across CRA, due diligence, and partner workflows

Drive improvements that materially reduce risk, increase efficiency, or strengthen audit readiness

Implement scalable, repeatable SOPs to replace ad-hoc processes

Qualification

Compliance operationsRisk managementAudit readinessFintech operationsOperational toolingProcess improvementCross-functional collaborationTeam management