Customer Support Specialist (Fraud \- Credit Card, Loan or Mortgage) jobs in United States
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Extend Your Team ยท 1 month ago

Customer Support Specialist (Fraud \- Credit Card, Loan or Mortgage)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Extend Your Team is a company focused on reducing the cost of capital globally. They are seeking detail-oriented and empathetic customer experience managers to provide exceptional support to users applying for and managing their credit cards.

OutsourcingStaffing AgencyVirtual Assistant
badNo H1Bnote

Responsibilities

Responding to customer queries in a timely & effective manner via Zendesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Work closely with other departments to process department related tasks
Review customer loan applications through various fraud software platforms
Review customer loan application documentation to ensure standards are met
Aid in reviewing company operating procedures to improve internal company processes
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualification

Fraud account handlingCustomer-facing experienceInvestigative skillsExcelSQL knowledgeCustomer communication toolsWritten communicationOrganizational skillsBachelor's DegreeFluency in EnglishCollaboration skillsProblem-solving skillsTime managementDetail-oriented

Required

MUST HAVE at least 5 years (and above) of experience under a US Credit Card, Loan or Mortgage account handling Fraud specific tasks
Experienced in customer-facing roles in a loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Deep investigative skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities
Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email
Detail-Oriented - we're a financial services company so being correct about the details matter
Bachelor's Degree or comparable work experience in financial services
Must live in the Philippines
Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

Preferred

Working knowledge of Excel formulas and SQL preferred

Company

Extend Your Team

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Extend Your Team is an outsourcing company providing virtual assistant services.
dateFounded in 2020
location
Boca Raton, Florida, USA
people-size201-500 employees
web-link
https://extendyourteam.com

Funding

Current Stage
Growth Stage

Leadership Team

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Matthew Yahes
Founder and CEO
Company data provided by crunchbase