Confidential ยท 1 month ago
Call Center Specialist
United States
Full-time
Remote
New Grad, Entry LevelConfidential company is seeking a Call Center Specialist to transform challenging experiences into meaningful and rewarding interactions. The role involves handling inbound and outbound calls, investigating customer concerns, and providing effective solutions to ensure customer satisfaction.
Marketing & Advertising
Responsibilities
Handle inbound, outbound calls, and chats
Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios
Investigate customer concerns and complaints, provide effective solutions to resolve them
Track customer feedback and comments to generate new ideas for the marketing and development team
Process customer payments and adjustments to maintain financial accounts
Qualification
Required
Excellent command of spoken and written English
Outstanding communication and persuasion skills
Ability to handle a high volume of calls and chats while maintaining quality and efficiency
Flexibility to work in shifts, including weekends and holidays
Preferred
Familiarity with CRM and helpdesk software, such as Ziwo, is a plus
Benefits
Learning opportunities and working with state-of-the-art software
Friendly environment, intelligent colleagues, and inspiring mentors
Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail
We pay for performance, and rapidly promote for superior ability. We also un-hire mediocre performers decisively
Company
Confidential
This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
Company data provided by crunchbase