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Ovation Law Firm · 2 months ago

Legal Case Manager (Lemon Law)

United States

Full-time

Remote

Entry, Mid Level

$6/hr - $10/hr

2+ years exp

Ovation Law Firm is dedicated to turning legal challenges into life-changing victories across California, focusing on Lemon Law and Personal Injury cases. They are seeking a skilled Legal Case Manager to guide clients through their legal journey, coordinating case progression and ensuring an outstanding client experience.

Law Practice

Responsibilities

Act as the primary point of contact for clients, providing professional and timely updates through phone and email

Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication

Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained

Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date

Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently

Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling

Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process

Qualification

Lemon Law experienceCase Management experienceBilingual (English/Spanish)Microsoft Office proficiencyHubspot/Filevine experienceCustomer service skillsAttention to detailProblem-solving abilitiesCommunication skills

Required

Strong English communication skills (C1 level), both verbal and written

Must be bilingual — fluent in both English and Spanish

At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem-solving abilities

Previous experience as an Case Manager or similar role in a U.S. law Firm or U.S company

Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Excellent attention to detail and ability to handle multiple priorities simultaneously

Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment

Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 10 Mbps is required

Amenable to work during U.S. business hours