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AAA Northeast · 1 month ago

Fleet Operations Manager (57280)

West Springfield, MA, USA

Full-time

Onsite

Mid, Senior Level

$102K/yr - $116K/yr

6+ years exp

AAA Northeast is a company committed to innovation and community service, continuously striving to create the best experiences for its members. The Fleet Operations Manager will oversee and manage the delivery of roadside service, focusing on member service experience and coaching staff to meet sales and performance goals.

Responsibilities

Provide leadership to the function and/or staff, ensuring proper staffing and training levels of all team members with a focus on development and building bench strength while also complying with appropriate professional standards, laws, regulations, and operating within the Club’s mission, leadership values, and the members’ interest

Develops multi-year plans/budgets and manages the integration of all aspects of the function across all required Business Lines and geographies supported; maintaining knowledge and awareness of new developments in the function, and potential applications to further Club initiatives, and make recommendations regarding the use of internal vs. external services, reporting on such activities and proposals and managing ongoing vendor relationships

Manages supervisory team to establish & reinforce clear agreements of performance, compliance, and service quality standards with technicians while fostering a culture of engagement, openness, and accountability

Ensures supervisor team support through regular quality ride-alongs, monthly performance reports, and team meetings

Evaluates schedules to ensure optimal coverage and cost-effective service delivery, approving overtime as necessary

Identifies opportunities to improve operational efficiencies for all Fleet facilities develops tactics and works with Assistant managers and Supervisors to implement

Provides the resources, tools, training, and support needed to ensure operations meet or exceed established goals

Analyzes and evaluates resource requirements for assigned regions, including seasonal staff, making recommendations to ensure service levels are met

Oversees hiring, training, and performance management of fleet staff, including the management team

Partners with Human Resources with performance management and salary actions

Guides employee development efforts

Reviews training to ensure effectiveness and makes recommendations regarding training with a focus on service delivery, technology, cash management, and operational and personal safety

Administers employee incentive programs, monitoring budget impact and program effectiveness

Responsible thru Assistant Manager for maintenance of fleet vehicles and garage equipment, ensuring adherence to preventive maintenance schedules

Performs periodic inspections of physical plants for assigned regions

Reviews inventory needs and authorizes purchase orders

Works with Managing Director, Fleet Operations to determine yearly truck sales/acquisitions

Ensures collaboration exists between dispatch, field, and fleet teams

Makes effective use of technology in specific regions to improve efficiency and overall performance (i.e. response time, member satisfaction, battery)

Reinforces Club’s safety culture

Oversees all fleet activities with respect for DOT, OSHA, and Club safety guidelines and regulations

Works with Safety Manager to ensure compliance at all times

Oversees damage claims and accident processes, ensuring complete and thorough documentation in conformance to Club standards

Partners with Member Relations staff to resolve legitimate member claims expeditiously, maintaining goodwill

Keeps Managing Director, Fleet Operations abreast of all member issues

Qualification

Operational managementAutomotive industry experienceManagement experienceLogistics experienceTransportation experienceValid Driver’s LicenseDOT Medical CardEmployee developmentPerformance managementSafety complianceTeam leadership

Required

High School or GED Required

Associate's Degree required

Minimum of six plus years of operational management experience within the automotive, logistics, transportation or related industry is required

Management or supervisory experience required

Valid Driver's License Required

DOT Medical Card Required

Preferred

Bachelor's Degree preferred

Benefits

Annual bonuses are offered to employees

Certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives

Employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900

Providence, RI, US

1001-5000 employees