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Trendline Interactive is now Shift Paradigm · 2 months ago

Director, Client Success

United States

Full-time

Remote

Director/Executive

$115K/yr - $140K/yr

Trendline Interactive, now Shift Paradigm, is a consultancy focused on implementing and activating technology and data for sales and marketing. The Director of Client Success will drive commercial success across their portfolio, build trusted client relationships, and lead strategic account planning to enhance client outcomes.

AdvertisingDigital MarketingEmailEmail Marketing

No H1B

Responsibilities

Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets

Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results

Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships

Navigate the full sales cycle from solution design through contract execution

Responsible for the bookings revenue and margins within your accounts

Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals

Translate industry trends into actionable client recommendations and long-term roadmaps

Champion client perspective internally, advocating for solutions that balance client needs with business objectives

Drive service innovation by bringing client insights back to inform company strategy

Partner with delivery and project management teams to ensure exceptional client experiences

Serve as an escalation point, crafting clear solutions for complex challenges

Maintain accurate financial forecasts and pipeline data

Provide direct feedback and coaching to team members for continuous improvement

Qualification

Client relationship managementStrategic account planningMarketing technology experienceConsultative problem-solvingBusiness acumenInfluenceCross-functional collaborationWritten communicationVerbal communicationPersuasionContinuous learning

Required

Background in professional services with demonstrated success retaining and growing client relationships

Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments

Strong business acumen with understanding of diverse business models and go-to-market strategies

Marketing technology experience (marketing automation, CRM, CDP, data platforms)

Strategic thinking with ability to synthesize complex information into clear roadmaps

Consultative approach to problem-solving, focusing on root causes and sustainable solutions

Excellence in written and verbal communication, adapting style to audience needs

Comfort with ambiguity and ability to make sound decisions with incomplete information

Strong influence and persuasion skills to build consensus across diverse stakeholders

Client-first orientation with genuine curiosity about different industries and challenges

Results-driven approach with entrepreneurial spirit

Commitment to continuous learning in sales, marketing, and technology trends

Collaborative leadership style that empowers cross-functional teams

Benefits

Medical

Dental

Vision

STD/LTD

Life/AD&D

Flexible Paid Time Off

Various other ancillary benefits and perks

Company

Trendline Interactive is now Shift Paradigm

We are a modern marketing firm that combines the resources of agencies, consultancies, and systems integrators to enable organizations to rethink digital engagement, implement modern solutions, and optimize programs over time.

Founded in 2010