Help Desk Analyst jobs in United States
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Tri-Force Consulting Services Inc. | IT Recruitment & Staffing Agency · 1 month ago

Help Desk Analyst

positionPhiladelphia, Pennsylvania, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

Tri-Force Consulting Services Inc. is an IT recruitment and staffing agency specializing in various IT solutions. They are seeking a Help Desk Analyst to provide exceptional customer service and support for their client, Philadelphia Gas Works, ensuring efficient resolution of technical issues.

ConsultingEnterprise SoftwareInformation TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink’s eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process

Qualification

Jira Service ManagementGenesys CloudGroupLink eHelpdeskACD system knowledgeCustomer service skillsAnalytical skillsInterpersonal skillsOrganizational skillsCommunication skills

Required

Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink's eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process

Company

Tri-Force Consulting Services Inc. | IT Recruitment & Staffing Agency

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Tri-Force Consulting Services, Inc.
dateFounded in 2000
location
Lansdale, Pennsylvania, USA
people-size51-200 employees
web-link
http://www.triforce-inc.com

H1B Sponsorship

Tri-Force Consulting Services Inc. | IT Recruitment & Staffing Agency has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)

Funding

Current Stage
Growth Stage

Leadership Team

M
Manish Gorawala
President and CEO
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Company data provided by crunchbase