Remote Office · 1 month ago
Client Service Consultant
United States
Full-time
Remote
Senior Level
5+ years expRemote Office is a growing group of ventures focused on helping global clients build and manage high-performing remote teams. The Client Service Consultant will take ownership of client experience and delivery processes, ensuring seamless service between clients and remote talent teams while driving customer experience and managing AI agent deployments at Shift AI.
ComplianceHuman ResourcesStaffing Agency
Responsibilities
Be the main point of contact for clients, ensuring their needs are understood and addressed
Design and refine the full client journey, from onboarding to long-term engagement
Strengthen brand presence by ensuring high-quality, consistent delivery
Run delivery operations across agile tools such as ClickUp, Jira and HubSpot
For Remote Office: manage sprints, monitor productivity, and align talent with client goals
For Shift AI: oversee AI agent deployments, manage developer handovers, and ensure smooth delivery of updates
Create and manage enhancement programs for clients using Shift AI agents
Create feedback loops that continuously improve services and strengthen client relationships
Act as the voice of delivery at the leadership table, providing insights directly to the CEO
Make strategic decisions that protect and grow the organisation’s long-term interests
Collaborate with HR, Talent Acquisition, and Development teams to align client outcomes with business growth
Qualification
Required
5+ years in service delivery, client success, or consulting in SaaS, digital, or professional services
Strong background in managing distributed teams and full digital product cycles
Skilled with agile project management tools such as ClickUp and Jira
Exceptional communication skills, both written and verbal, at a native level
Ability to balance structured processes with entrepreneurial agility
Committed to growing with the business, not just filling a role
Self-starter who works independently but knows when to collaborate
Kind at heart and values people as much as performance
Comfortable in ambiguous, fast-moving environments
Passionate about client experience and continuous improvement
Approaches the business with an entrepreneurial mindset
Benefits
A flexible remote-first culture operating in the Brisbane time zone (10 AM to 6 PM AEST, weekends: Saturday and Sunday)
The chance to work across two pioneering businesses: Remote Office and Shift AI
Influence over processes, client journeys, and delivery standards at a leadership level
A career path with room to scale, both in impact and personal growth
Company
Remote Office
Remote Office helps businesses scale by sourcing and managing top-tier offshore talent, seamlessly.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase