Extend Your Team ยท 1 month ago
Customer Support Specialist (US Credit Card\/US Mortgage)
United States
Full-time
Remote
Senior Level
5+ years expExtend Your Team is reinventing consumer credit by leveraging technology to reduce the cost of capital. They are seeking a Customer Support Specialist to respond to customer queries, document issues, and assist customers through the application flow.
OutsourcingStaffing AgencyVirtual Assistant
No H1B
Responsibilities
Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
Documenting & logging issues (as well as customer compliments & complaints)
Working with customers to help them go through our application flow when required
Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
Qualification
Required
At least 3 years (and above) of experience under a US Mortgage/Loans account or US Credit Card
Experienced in customer-facing roles in a credit card, loan or mortgage account
Superb communication, collaboration, and problem-solving skills
Proficiency, speed, and accuracy in written communication
Fluency, clarity, and good diction in English
Great organizational skills & time management abilities
Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email
Familiarity in navigating MS Excel or Google Sheets
Detail-Oriented - we're a financial services company so being correct about the details matter
Bachelor's Degree or comparable work experience in financial services
Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between)
Must be based in the Philippines
Company
Extend Your Team
Extend Your Team is an outsourcing company providing virtual assistant services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Yahes
Founder and CEO
Company data provided by crunchbase