Decklaration · 1 month ago
Client Success Specialist
United States
Full-time
Remote
Entry Level
1+ years expDecklaration is a technology company offering a SaaS-based fleet management solution called 1Now. The Client Success Specialist will ensure clients derive value from the platform by assisting with bookings, customer retention, and engagement, while also collaborating with various teams to enhance the client experience.
AdvertisingDigital MarketingUX DesignWeb Development
Responsibilities
Help newly onboarded clients set up their listings, manage vehicles, and start receiving bookings using the 1Now platform
Build long-term relationships with clients, ensuring they are consistently satisfied and active
Assist clients in generating bookings through platform guidance, listing optimization, and lead coordination
Educate clients on how to promote their car rental business through online channels (social media, listings, local ads, etc.)
Monitor client usage data to identify inactive clients and take steps to re-engage them
Work closely with the sales, marketing, and tech teams to ensure a smooth client experience
Gather client feedback to help improve platform features and user experience
Qualification
Required
Bachelor's degree in marketing, Business, or a related field
1–3 years of experience in Customer Success, Marketing, Sales, or Business Development, preferably in SaaS, technology, or mobility industries
Excellent English communication skills (spoken and written)
Strong understanding of customer lifecycle, engagement, and retention strategies
Experience using CRM or customer engagement tools (e.g., HubSpot, Salesforce, or Intercom)
Basic understanding of digital marketing and customer acquisition
Ability to multitask and manage multiple client accounts
Problem-solving mindset with a passion for client satisfaction and measurable outcomes
Company
Decklaration
Decklaration is a digital agency that provides digital marketing, software, web, and mobile app development services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase