Technical Analyst, Maine jobs in United States
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J.D. Irving, Limited · 1 month ago

Technical Analyst, Maine

positionMaine, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

J.D. Irving, Limited is a dynamic team of professionals passionate about delivering results. The Technical Analyst is responsible for providing high-quality technical support and ensuring the smooth operation of IT systems across Maine, while collaborating with various stakeholders to enhance user experience.

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Responsibilities

End to End resolution of customer incidents assigned or escalated from Tier 1
Fulfill defined customer service requests and project tasks
Conduct site reviews and preventative maintenance at assigned business facilities
Provide timely and accurate service reporting
Manage and execute lifecycle activities for desktop devices, endpoint network switches, and Microsoft server hardware
Maintain and manage regional field support partnerships
Mentor end users in technology use and best practices
Participate in on-call rotation

Qualification

End user computing technologiesWindows 10/11Office 365SCCMAnalytical problem-solvingOrganizational skillsCommunication skillsCollaboration skills

Required

University degree, college diploma, or equivalent experience
0-2 years of experience in IT
Valid Drivers Permit and able to travel between sites
Expert knowledge of end user computing technologies: Desktops, Laptops, mobile devices/tablets (both Android and Apple)
Knowledge of Windows 10/11, Teams, Office 365, Microsoft Edge, Google Chrome
Strong analytical problem-solving abilities
Excellent organizational skills and ability to meet deadlines
Effective communication and collaboration skills

Preferred

Familiarity with SCCM, Netskope, Android OS, Apple OS
Understanding of video conferencing technologies, server hardware, Microsoft Sever Operating Systems and Cisco Edge devices

Company

J.D. Irving, Limited

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J.D. Irving, Limited (JDI) is a diverse family owned company with operations in Canada and the United States.
dateFounded in 1882
location
Saint John, New Brunswick, CAN
people-size10001+ employees
web-link
https://www.jdirving.com

Funding

Current Stage
Late Stage

Leadership Team

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Michael Stewart
Chief Financial Officer
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Gaetan Turcotte
Chief quality controller
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Recent News

Financial Post
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Volatus Aerospace Supports J.D. Irving, Limited’s Vision for Drone-Powered Tree Planting in New Brunswick
2025-06-23
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2025-06-11
Company data provided by crunchbase