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NYC Department of Social Services · 1 month ago

SNAP FAIR HEARING ELIGIBILITY COMPLIANCE SPECIALIST

Brooklyn, NY

Full-time

Onsite

Entry Level

1+ years exp

The NYC Department of Social Services is responsible for overseeing the fair hearing process for various public assistance programs. The SNAP Fair Hearing Eligibility Compliance Specialist will perform administrative duties related to the processing and resolution of client fair hearing compliances affecting SNAP benefits, ensuring timely and accurate decision-making based on state mandates.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Review, evaluate and process fair hearing compliance to ensure timely completion of decisions based on State mandates by reviewing decisions in the Fair Hearing Evidence Management System (FHEMS) application

Perform calculations using set Agency procedures and standards to ensure the accuracy of the benefits using systems support such as Paperless Operating System (POS), Welfare Management System (WMS), and HRA VIEWER

Ensure that all benefits issued are accurately entered into the state data base FHIS, as well as in NYCWAY

Telephone outreach to clients to ascertain additional information to adhere to SNAP compliance decisions

Complete FH decisions to ensure timely implementation of decisions by applying SNAP regulations to determine eligibility

Qualification

POSWMSNYCWAYSNAP eligibility policiesCustomer service

Required

Completion of 30 semester credits at an accredited college or university; or

A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below: Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or

Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or

Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or

A satisfactory combination of education and/or experience equivalent to '1' or '2' above. College education may be substituted for the experience in '2' above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have at least a four year high school diploma or its educational equivalent

Work experience which provides only incidental opportunities to perform the job duties as described in '2a', '2b' and '2c' above are not acceptable for meeting the minimum qualification requirements

Preferred

Proficient in POS, WMS, NYCWAY

Knowledgeable in SNAP eligibility policies & procedures

Strong customer service skills

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees