Voya Financial · 1 day ago
Registered Client Service Associate - Wealth Management
Hartford, CT
Full-time
Onsite
Entry, Mid Level
$43K/yr - $72K/yr
2+ years expVoya Financial is committed to providing individuals and communities access to financial opportunities. The Registered Client Service Associate will serve as the point of contact for Voya Financial Advisors’ registered representatives and their clients, providing service and support to help grow their businesses and retain clients.
Financial Services
Responsibilities
Use a variety of systems and tools to promptly respond to inquiries received via inbound phone lines. Systems include, but are not limited to, Netx360, Salesforce, and Genesys
Serve as a subject matter expert on a variety of topics including but not limited to Operations, Money Desk, Trade Desk, Transfers, Licensing, Compliance, and Sales
Provide information to callers about various features of specific products / policies
Complete and verify transactions requested by callers and either processes requests or forward to appropriate parties for handling
Capture caller information on customer management system. May be required to follow up with customer to ensure service issue has been resolved
Comply with all division policies and regulatory requirements. Execution of duties will necessitate a firm understanding of a variety of company policies, industry initiatives, and legal guidelines
Meet FINRA requirements to retain registration, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures
Other duties as assigned
Qualification
Required
FINRA Series 6 or SIE (required)
At least 2-3 years of customer service
Experience in the financial industry
Bachelor's degree or comparable experience in lieu of degree
Provide professional, reliable and prompt services to customers, develop relationships with external and internal partners, and effectively troubleshoot, prioritize, and multi-task
Customer focused, self-motivated and enjoy working in a busy call center environment
Work collaboratively in a team environment to solve complex situations
Strong communication and organizational skills
Maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times
Preferred
FINRA Series 7, 63 or 66 (preferred) (must be obtained within 60 days of hire)
Benefits
Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year
Company
Voya Financial
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance.
5001-10000 employees
H1B Sponsorship
Voya Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (2)
2022 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-01Acquired
2013-05-02IPO
Leadership Team
Heather Lavallee
Chief Executive Officer
Michael Katz
Executive Vice President, Chief Financial Officer
Recent News
Coverager - Insurance news and insights
2025-12-24
2025-12-10
2025-12-09
Company data provided by crunchbase