One&Only Resorts · 2 weeks ago
Wellness Receptionist / Attendant
Big Sky, MT
Full-time
Onsite
New Grad, Entry LevelOne&Only Resorts is dedicated to creating joy for their guests through exceptional service and experiences. The Wellness Receptionist / Attendant is responsible for welcoming guests to the Spa, managing reservations, and ensuring a high standard of cleanliness and organization throughout the facility. This role requires strong interpersonal skills and a commitment to providing a positive guest experience.
HospitalityHotelResortsRestaurants
Responsibilities
Handle guest interactions with hospitality, accommodating their requests, addressing their inquiries, and resolving their concerns promptly
Schedule reservations, monitor availability, and match treatments to Therapists' skill sets
Be welcoming at the Spa reception, providing accurate amenity, service, product, and pricing information, while assisting with recommendations
Conduct facility orientations, informing guests about available amenities, services, and products upon request
Escort guests to waiting areas, ensuring they are prepared for treatments
Provide guests assistance in locker rooms, guiding them through hydrotherapy circuits, explaining usage guidelines, and offering refreshments or other amenities
Manage the final guest experience, including billing, retail recommendations, and transportation coordination
Answer phones courteously, in accordance with departmental standards
Assist with morning and evening setup and turndown services in guest areas
Support Therapists by preparing and clearing treatment areas before and after services are conducted
Ensure the safe and proper use of all equipment, including steam rooms, sauna rooms, fitness machines, free weights, etc
Enforce fitness area rules and regulations to promote guest safety
Report equipment malfunctions, following safety protocols, including notifying the Security team of incident or injuries if applicable
Provide seamless guest service by maintaining hygiene, cleanliness, and organization across both indoor and outdoor wellness spaces (e.g. locker rooms, lounges, fitness areas, and pools)
Conduct regular cleanings of facilities, including Back-of-House areas, as need
Follow inventory management procedures when restocking supplies like refreshments, robes, towels, and toiletries, ensuring to report replenishment needs to relevant departments
Maintain the cleanliness and organization of storage areas, ensuring an ample stock of guest amenities
Provide guests information about the Spa and other resort outlets, such as operating hours
Relay key communications with fellow Wellness Receptionists / Attendants
Report guest feedback, such as complaints, to the Manager, Wellness or Director, Wellness
Complete required administrative duties
Comply with all operational protocols for the Spa to promote an efficient and effective environment
Perform additional duties as assigned by the Manager, Wellness or other members of Management
Qualification
Required
Previous experience in a 5-star resort setting is highly desirable
Prior experience in a related role is ideal
Proficient in written and spoken English (additional languages are an advantage)
Possess strong interpersonal skills, with the ability to engage effectively with guests and colleagues
Willing to offer support to guests and colleagues alike
Flexible with work schedules, including evenings, weekends, and holidays
Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
Frequent bending, twisting, stooping, reaching, and pulling
Lifting and carrying of loads weighing up to 50 pounds
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc
Benefits
Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year at $100/night at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Company
One&Only Resorts
One&Only Resorts and Private Homes are havens of outstanding style & service that place one in the heart of every fascinating environment.
Founded in 2002
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2025-09-30
2025-09-27
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