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OMEGA SA · 3 days ago

OMEGA Luxury Timepieces - Customer Service Representative - Fifth Avenue

New York, NY

Full-time

Onsite

Entry Level

$21/hr - $25.50/hr

2+ years exp

OMEGA SA is a prestigious watch manufacturer known for excellence and innovation since 1848. The Customer Service Representative will be the first point of contact for customer inquiries regarding watch service and repairs, ensuring high levels of customer satisfaction.

Consumer GoodsManufacturingProduct Design

Responsibilities

Research and respond to customer inquiries in person, phone and e-mail

Issue repair estimates and provide customer with repair process related information

Responsible for timely completion of watch service/repair process through management of the repairs

Process repair aging report

Review and update customer records on computerized data base, CIS system

Maintain parts inventory and its replenishment

Perform due diligence on customer inquiries through oral and written communication

Assure the highest level of customer satisfaction including timely and adequate follow up process

Familiarize self with CRM and perform customer relationship management functions

Drive business through CRM initiatives

Qualification

Customer service experienceCRM proficiencySAP expertiseAnalytical skillsMicrosoft ExcelOrganizational skillsMultitaskingVerbal communicationWritten communication

Required

Outstanding organizational and follow up skills

Minimum of 2 years experience in a customer service role

Excellent verbal and written communication skills

Proficient in Excel, Word and Power Point

Able to multitask

Preferred

Strong analytical and retail mathematical skills preferred

Expertise in SAP operating system, helpful

Benefits

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)

Company paid life insurance and Long Term Disability

18 PTO days per year, 23 PTO after 5 years

7 days per year extended paid time for medical, parental and military leave

Holiday pay

Voluntary FSA, STD, Accident/Hospital Indemnity insurance

Employee product discount

Transitchek Program – Save money on commuting to work and/or parking with up to $270 pre-tax dollars per month

Internal transfer and growth potential

$500 Employee Referral Bonuses

Free parking (if applicable)