OP360 (OfficePartners360) · 1 month ago
Bilingual Customer Support Representative
United States
Full-time
Remote
New Grad, Entry LevelOP360 (OfficePartners360) is currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join their team. The role involves providing exceptional customer service and support to a diverse clientele through various communication channels.
B2BConsultingCustomer ServiceInformation TechnologyOutsourcingSoftware
Responsibilities
Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language
Resolve customer inquiries, concerns, and issues promptly and professionally
Assist with order processing, product inquiries, and general account maintenance
Collaborate with internal teams to escalate and resolve complex customer issues
Maintain a high level of product knowledge to effectively address customer questions and concerns
Contribute to the continuous improvement of customer support processes and procedures
Qualification
Required
Fluency in both English and the target language (written and spoken)
Excellent communication and interpersonal skills
Strong problem-solving abilities and a proactive approach to customer issues
Ability to multitask and prioritize tasks in a fast-paced environment
Flexibility to work non-traditional hours as needed
Preferred
Previous experience in customer service or a related field preferred
Company
OP360 (OfficePartners360)
OP360, part of iQor CXBPO™, is a trusted partner in intelligent customer experience solutions for global brands.
Founded in 2006
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2026-01-05Acquired
Leadership Team
Ben Roberts
President & Chief Operating Officer
Aaron Fischer
Chief Revenue Officer
Recent News
2025-12-18
2025-11-24
EIN Presswire
2025-11-01
Company data provided by crunchbase