Acro HR Solutions ยท 2 weeks ago
Customer Support Representative II
Johnston, IA
Contract
Onsite
New Grad, Entry Level
$15/hr - $18/hrAcro HR Solutions is seeking a Customer Support Representative II to join their Customer Support Team in a Technical Support Center. This role involves providing front-line technical support and solutions to customers and dealers regarding various products, ensuring customer satisfaction and retention.
Human Resources
Hiring Manager
Ashish John
Responsibilities
Provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention
Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system
Create and maintain support tools/solutions available online
Qualification
Required
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
Preferred
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc
If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works
Benefits
This position offers a retention bonus after 6, 12, and 24 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early.
These will be $1,000 each.
Company
Acro HR Solutions
ACRO HR Solutions (India) is a subsidiary of US based ACRO Service Corporation that began in 1982 as a privately held staffing firm, servicing clients in the Detroit, Michigan area.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase