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Golden State Assembly · 1 month ago

Customer Service Program Specialist / Account Manager

Morgan Hill, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Golden State Assembly, LLC is committed to delivering outstanding customer experiences and is seeking a driven and relationship-focused Customer Service Program Specialist. The role involves nurturing client partnerships, managing account communications, and collaborating with various teams to ensure client requirements are met while pursuing opportunities for account growth.

ElectronicsManufacturing

Responsibilities

Serve as the primary point of contact for assigned customer accounts, building trust and long-term business relationships

Proactively manage all account communications, swiftly addressing client questions, concerns, and service needs

Collaborate cross-functionally (sales, operations, engineering, customer service) to ensure client requirements are met and projects progress smoothly

Identify and pursue opportunities for account growth, renewals, and expanded business within existing relationships

Prepare and deliver accurate proposals, quotes, and presentations to support client objectives and contract renewals

Track and document all account activities in the CRM, maintaining organized records and ensuring up-to-date information

Provide regular status reports and key insights on account performance to leadership and stakeholders

Resolve issues by coordinating with internal resources and escalate when needed to maintain high customer satisfaction

Analyze account workflows and customer feedback to recommend improvements to internal processes or the customer experience

Participate in continuous improvement initiatives and projects to enhance service delivery and client outcomes

Qualification

Customer account managementCRM software experienceAnalytical skillsOrganizational skillsCommunication skillsProblem-solving skillsPositive mindsetAdaptable mindset