Yoda Tech ยท 1 month ago
Junior Cybersecurity Engineer
North Township, IN
Full-time
Onsite
New Grad, Entry LevelYoda Tech is seeking a skilled and customer-focused IT Help Desk Technician to provide technical support and assistance to end-users for hardware, software, and network-related issues. The role involves being the first point of contact for IT support, diagnosing problems, and ensuring smooth IT operations within the organization.
Customer ServiceInformation ServicesInformation TechnologySoftwareWeb Apps
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Diagnose and troubleshoot hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Escalate complex problems to higher-level IT staff or relevant departments
Log all support requests, resolutions, and follow-ups in the ticketing system
Provide support for Microsoft Office applications, Windows OS, and basic networking
Assist with user account creation, password resets, and access rights in Active Directory
Maintain IT documentation and user guides
Support remote users with VPN, remote desktop, and collaboration tools (e.g., Zoom, Teams)
Participate in IT projects and system upgrades as needed
Qualification
Required
Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience)
Strong knowledge of Windows OS, Microsoft Office, and basic networking
Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk)
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Customer-focused mindset with a proactive approach
SecOps training will be provided
Preferred
Certifications such as CompTIA A+, ITIL, or Microsoft certifications
Experience supporting remote users and cloud-based applications
Company
Yoda Tech
Yoda Tech Pte. Ltd. is based out of Singapore.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase