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Strategic Communications · 3 days ago

Enterprise Solutions FinOps Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Strategic Communications is seeking an Enterprise Solutions FinOps Analyst who will sustain operational precision across the enterprise post-sales environment. The role focuses on documentation, process improvement, and vendor coordination to ensure efficient operational execution and reporting accuracy.

Cloud SecurityInformation TechnologyProfessional Services

Hiring Manager

Katie Lynch SHRM-CP

Responsibilities

Develop, maintain, and audit Standard Operating Procedures (SOPs) across customer lifecycle, billing, and support workflows

Lead process documentation for new systems and operational transitions (e.g., migration from CloudCheckr to next-generation reporting tools)

Support the creation of automated reporting templates for account, cost, and operational health dashboards

Identify and drive opportunities for process automation and efficiency improvements

Serve as a technical operations support liaison between Strategic Communications, AWS, and key technology vendors to ensure accuracy of customer provisioning, billing, and renewals

Oversee AWS account transitions, including partner handoffs, account reconciliations, and permissions alignment

Track vendor delivery milestones, maintain partner contact records, and coordinate joint service rollouts

Collaborate with vendor partners, like AWS, to ensure proper application of Partner Program discounts, private offer pricing, and reseller benefits

Produce and maintain dashboards for task completion rates, billing accuracy, and platform adoption metrics

Reconcile data across ticketing systems, billing tools, and internal reports to ensure accuracy and compliance with reseller reporting standards

Support the operational transition between billing platforms, including data migration, automation validation, and report alignment

Support pre-sales engineering teams with FinOps consulting related to pricing, usage, and software commitments

Lead or assist in delivering quarterly FinOps performance reviews for the top 20% of strategic accounts

Work closely with Engineering, Customer Success, and Accounting to maintain synchronized data and operational alignment

Support post-sales operations readiness, including customer onboarding, service tracking, and reporting accuracy

Ensure continuous communication flow across internal stakeholders during operational changes or vendor platform migrations

Role requires time reporting in TigerPaw/Rev.IO system of record. Time should be input daily but no less than weekly for internal utilization tracking and other required contractual reporting

Qualification

CloudCheckrAWS billing managementData migrationAWS Partner ProgramOperational documentationMicrosoft OfficeProcess improvementCollaborationAttention to detailCommunication skills

Required

Bachelor's degree in Business Administration, Operations, Information Systems, or a related field, or equivalent professional experience

3+ years of operational or administrative experience within enterprise technology, cloud services, or IT service delivery environments

Hands-on experience using CloudCheckr (or equivalent AWS billing optimization tools) for AWS reseller billing management, invoicing, and reporting

Experience supporting the operational transition between billing platforms, including data migration, automation validation, and report alignment

Proven familiarity with AWS Partner Program discount structures, including how discounts, SP/PPA, and reseller pricing are applied across customer accounts

Demonstrated experience transitioning from CloudCheckr to other FinOps platform ensuring data accuracy, report continuity, and automation integrity

Working knowledge of AWS billing and account structures, including payer/account hierarchies, CUR access, and account ownership processes

Proven ability to author and maintain process documentation, SOPs, and performance reports

Excellent attention to detail, prioritization, and organizational skills in a fast-paced environment

Strong communication skills and collaborative mindset