Federal Express Corporation · 1 day ago
Events Solutions Consultant
Marco Island, FL
Full-time
Onsite
Entry, Mid Level
$21.14/hr - $29.59/hr
2+ years expFederal Express Corporation is seeking an Events Solutions Consultant who will be responsible for achieving sales targets while maintaining relationships with hotel and convention center staff. The role involves extensive customer interaction and requires a consultative approach to ensure satisfaction throughout the event process.
Package/Freight Delivery
Responsibilities
Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence
Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers
Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their property
Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program
Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs
Share leads for upcoming convention/ events in other venues across FXO network
Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction
Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
Implements established marketing plans and sales strategies, as assigned
Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates
Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures
Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
All other duties as needed or required
Qualification
Required
High School Diploma or equivalent education
2+ years sales and/or customer service experience required
Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
Demonstrated effective written and verbal communication skills including experience presenting to customer groups
Must present a personal professional image
Demonstrated presentation skills to external customers
Proven strong organization and planning skills
Proven skills and aptitude to excel in a customer-focused and results-driven environment
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred
Prior experience in the hospitality industry, preferred
Sales professional who has 2+ years' experience in customer/client development, consultation & retention
Candidate should have experience in hotel events and branding
Candidate should have strong working knowledge of Salesforce and Office 365
Ability to work independently while forging strong relations with internal partners
Company
Federal Express Corporation
We began our company by creating the world's next big thing from the ground up - and we've never slowed down, never stopped innovating, never stopped inventing.
10001+ employees
H1B Sponsorship
Federal Express Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1101)
2024 (208)
2023 (15)
2022 (27)
2021 (21)
2020 (25)
Funding
Current Stage
Late StageCompany data provided by crunchbase