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Kontron Americas · 1 month ago

Field Applications Engineer, Broadband Access

United States

Full-time

Remote

Mid Level

3+ years exp

Kontron Americas is a global leader in IoT/Embedded Computing Technology, offering solutions in the areas of IoT and Industry 4.0. The Field Applications Engineer will provide technical support to service providers, assist with network design, and act as a liaison between customers and internal teams to ensure successful deployments of broadband access equipment.

ElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Provide pre-sales technical support to service providers, including product presentations, solution design, and technical proposals

Lead proof-of-concept (PoC) trials, lab evaluations, and field demonstrations of broadband access equipment

Assist customers with network design, integration, and interoperability testing with OSS/BSS, management platforms, and third-party systems

Act as a technical liaison between customers and internal teams (R&D, product management, and support)

Deliver technical training and knowledge transfer to customers, partners, and internal teams

Provide post-sales support during deployment, including troubleshooting, configuration, and performance optimization

Capture customer feedback and contribute to product roadmap discussions

Qualification

PON technologiesNetwork management protocolsBroadband network designLab testingTroubleshooting skillsCommunication skillsPresentation skillsRelationship-building skills

Required

Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field (or equivalent experience)

3+ years of experience as an FAE, sales engineer, systems engineer, or network engineer in broadband access, telecom, or networking industry

Strong understanding of PON (XGS-PON, GPON), Wi-Fi, VoIP, Ethernet switching, and IP networking

Familiarity with OLTs, ONTs, Wi-Fi CPEs, and broadband network design

Experience with network management protocols (SNMP, NETCONF/YANG, TR-069, TR-369) and OSS/BSS integration

Hands-on experience with lab testing, interoperability trials, and customer demos

Strong troubleshooting skills with packet captures, lab tools, and diagnostic platforms

Excellent communication, presentation, and relationship-building skills

Willingness to travel (50%) to customer sites, labs, and industry events

Benefits

Competitive compensation and benefits package.

Opportunity to work with cutting-edge broadband technologies.

High-visibility role with direct impact on sales success.

Collaborative and innovative work environment.

Career development and training opportunities.

Company

Kontron Americas

We drive IoT innovation with rugged embedded solutions! Kontron Group continues its mission to enable IoT-driven, secure applications across industries like medical, industrial, aerospace, transportation, and broadband communications.

Founded in 1985

Poway, California, USA

5001-10000 employees