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Cardone Ventures · 1 day ago

Home Services Operations Consultant

United States

Full-time

Remote

Senior Level

$100K/yr - $125K/yr

5+ years exp

Cardone Ventures is dedicated to helping business owners achieve their goals through strategic guidance. The Home Services Operations Consultant will act as a fractional COO for clients, focusing on operational efficiency, business growth strategies, and enhancing customer experience in the home services sector.

ConsultingFinanceFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Approaching each client’s business as if it is your own, to truly become an extension of their management team and fully embrace that your success is directly linked to theirs such that it inspires you to get creative and do whatever it takes to ensure their growth

Creating measurable impact in areas such as technician performance, call conversion, job profitability, and customer satisfaction in home services businesses

Constantly working towards complete alignment and accountability between the client and team to help us achieve results faster, and being able to evolve communication & inspire others as needed to make this happen

Leveraging data as the basis for all recommendations and outcomes so clients never have to question the ROI of working with you

Leverage data to recommend business growth strategies and lead the collaboration between multiple functional advisors and client stakeholders to ensure execution that results in clients target attainment

Partner with clients to optimize key home services processes such as scheduling, dispatch, call center performance, inventory management, and technician productivity to drive profitability and customer satisfaction

Establish daily metrics to monitor and report on client performance, analyzing data and trends to adjust strategy and escalate opportunities to the owner and CV leadership, as appropriate

Support the implementation of field management systems (e.g., ServiceTitan, Jobber, Housecall Pro) to ensure accurate data tracking, reporting, and accountability across all operational areas

Conduct weekly touch base calls with each client to ensure progress tracking, problem solving, alignment, and working sessions can be coordinated cross-functionally to drive recommendations and business growth forward

Ensure Cardone Ventures’ operational best practices are consistently implemented across clients’ businesses, including daily metrics tracking, daily all-team meetings, best practice process documentation, and effective leadership duplication

Work with business owners to develop repeatable systems that improve customer experience consistency from first call to job completion and follow-up

Coach clients on leadership and team development by leveraging tools like the R3 Assessment

Work cross-functionally with team members to prioritize objectives that will have the greatest impact on revenue and profitability

Influence internal and external stakeholders through effective communication to ensure buy-in to recommendations and accountability to follow-through on action items

Qualification

Home services operationsData analysisFinancial analysisCoaching skillsProcess optimizationCommunication skillsBachelor's DegreeP&L statement interpretationLeadership developmentClient retention

Required

Bachelor's Degree in Business, Management, Operations/Logistics, or related area of study, or equivalent work experience

At least 5 years' work experience managing or influencing business operations in a broad-based capacity within a results-driven environment

Strong data-driven mindset, with the ability to translate client performance insights into actionable strategies

Deep understanding of home services operations, including call center metrics, technician utilization, average ticket optimization, and service-to-replacement conversions

Possesses an understanding of intermediate financial concepts and how to leverage them in order to create business priorities and initiatives

Experience interpreting and influencing P&L statements specific to service-based businesses, including cost of goods, labor efficiency, and job profitability

Excellent communication skills including active listening, leading through questions, and the ability to give direct feedback to facilitate team collaboration and client accountability

Demonstrate consistency over time to create quantitative results for clients

Ability to preserve/maintain client retention by increasing business revenue and profitability

Can successfully operate as the “quarterback” for their assigned team to guide other Advisors through onboarding, quarterly business reviews, touchbase calls, etc

Can successfully facilitate and guide new clients through on-boarding in a timely manner

Knowledge of how to create a Process Tracker for an organization and walk them through the development of SOPs

Skilled in coaching owners and operations leaders to scale teams through effective delegation, technician development, and leadership pipelines

Ability to guide the owner through the process of duplicating themselves and key leaders, in order to increase focus on business growth

Preferred

Experience coaching businesses or owning/managing a home services business

Benefits

Medical, dental, and vision for FT positions and their dependents

Vacation and sick time policy that increases based on tenure with the company

Employee Assistance Program through Guardian

401k with up to 3% Company match

Pet Insurance through SPOT for your 10X pets!

Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both

Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services

Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program

Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing

Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission

Company

Cardone Ventures

Glassdoor4.2

Cardone Ventures is a consulting company that provides financial goals to promote market growth for businesses.

Founded in 2019

Vancouver, Washington, USA

51-200 employees

https://www.cardoneventures.com/

H1B Sponsorship

Cardone Ventures has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)