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Catholic Charities of the Archdiocese of Chicago · 1 month ago

Program Manager - Senior Housing

Chicago, IL, 60620, United States

Full-time

Onsite

Mid, Senior Level

1+ years exp

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need. The Program Manager - Senior Housing is responsible for overseeing property operations, staff management, compliance, fiscal integrity, and resident services while ensuring regulatory standards, accurate documentation, and readiness for inspections and emergencies.

Association

Responsibilities

Primarily responsible for overseeing the operations of the assigned properties and staff ensuring all fiscal, compliance, and resident matters are handled appropriately; provides updates and/or reports about assigned property to the Asset Manager or Service Area Associate Vice President

Responsible for hiring, coaching, supervising, evaluating, training and professional development of staff, and for assigning work to staff and ensuring work is completed in an efficient, prompt, professional and accurate manner. Ensures adequate staffing to meet client needs and volume

Implement departmental policies and procedures

Oversees the move-in, move-out, interim, and recertification processes ensuring confidential resident information is accurate, organized and in compliance with funder guidelines and Catholic Charities Housing Services Policies and Procedures; and ensures assigned properties are ready to pass all reviews of management documents and/or resident files by a funder or regulatory body (i.e. IHDA MOR etc.) at all times

Maintains up-to-date, accurate departmental files and completes all required documentation in order to maintain compliance with agency regulations as well as applicable funder, accreditation, legal, contractual and practice standards

Oversees the fiscal operations of assigned properties by maintaining oversight of billing, ensuring accuracy and timeliness to ensure required deadlines are met; and monitors budgets in order to maintain fiscal integrity

Works in conjunction with maintenance staff to ensure assigned properties are ready to pass any physical inspection by a funder or regulatory body (i.e. HUD REAC etc.) at all times

When required and/or necessary handles crisis situations relating to resident or employee complaints with sensitivity and expedience consulting with supervisory chain to ensure matter is resolved in compliance with funder and agency programmatic policies and procedures

Attends and participates in any required or suggested (by chain of command) specialized funder and /or Agency trainings

Must be available to handle any building or resident emergency during business hours and outside regular business hours

Travel to various properties to complete job duties

Qualification

Property operations knowledgeCrisis managementLeadership skillsMicrosoft Office SuiteConflict resolutionInterpersonal skillsOrganizational skillsMultitasking skillsCommunity resources familiarityStaff developmentBudget monitoringRegulatory complianceEmergency handlingTraining skillsSupervisory skillsProperty leasingMaintenance knowledgeDocumentation managementInspection readinessFunder guidelines knowledgeEmergency responseStaff supervisionCommunication skillsDocumentation accuracyTeam management