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HCA Healthcare · 1 day ago

Benefits Operations Analyst Retirement Plans

Nashville, TN

Full-time

Onsite

Mid Level

3+ years exp

HCA Healthcare is committed to caring for patients with purpose and integrity. The Benefits Operations Analyst will manage day-to-day operations of outsourced retirement plan services, ensuring efficient administration and compliance while collaborating with various departments and vendors.

BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care

Responsibilities

Assist in managing outsourced benefits administration vendors

Serve as Benefits COE contact and subject matter expert for an assigned portion of HCA Healthcare’s HR staff researching, analyzing and resolving any participant escalations or operational issues related to retirement plans

Assist in establishing key metrics and reports to measure service levels for all retirement plan vendors

Review all metrics and reporting tools to ensure that vendor call centers maintain service level targets. Will also need to assist in identifying key call drivers and process improvements where needed

Identify and implement all process improvements or enhancements where identified. This includes working with internal and external partners to implement change and see project to completion

Participate in quarterly review meetings with third party administrators to discuss overall services to HCA Healthcare, completed projects and future projects on retirement plans

Manage the exception process that follows annual enrollment

Liaison between other Benefits COE departments (Communications, Vendor Relations, Benefits Finance, Ancillary Plans, and Compliance) for any customer service or benefit plan issues involving outsourced retirement administrators

Provide retirement support to Labor Relations related to union activity and coordinate changes with record keeper and internal partners to ensure accurate and timely implementation with affected third party vendors

Manage day to day operations for 401(k) rollover administration through the outsourcing vendor, as needed

Draft and review ongoing topics for communication materials distributed to eligible colleagues and field HR colleagues. This includes revising call center communications to colleagues as well as electronic communications and articles submitted to field HRBPs

Partner with ERISA counsel and the Benefits Compliance Coordinator to understand changes in regulations in order to effectively communicate changes to retirement call centers and ensure all procedures in place comply with all regulations (Summary of Material Modification, Medicare Part D notices, privacy notices, etc.)

Manage all administrative services provided by any third-party administrator to Provider Care Group participants for both retirement plans

Assist with mergers, acquisitions and divestitures as they relate to eligibility and all retirement plans

Train newly acquired HR members on benefit and retirement options and processes and provide additional colleague training to HR as needed

Collaborate with special projects analyst to ensure and understand rollovers into or out of our plans for divestitures and acquisitions, as well as assist with the effort of merging former plans into our 401k plan as necessary, including 401k loan rollovers into and out of the plan

Assist in managing the Annual Enrollment (AE) process each year

Develop content and participate in webinar presentations to HR colleagues on all key messages related to Annual Enrollment. Provide updates on plan information and communicate all key changes involving Retirement benefit offerings for the new plan year

Assist HCA Healthcare's Benefits Communications Team with developing all Annual Enrollment materials for HR, including developing content for the Annual Enrollment HRD Handbook

Provide input on the project plan and ensure all deliverables are completed and on schedule

Lead on-site culture training sessions to administrator’s Customer Service Representatives in preparation for Annual Enrollment

Participate in testing of the enrollment website to ensure that changes for the new year are accurately reflected

Review required colleague facing required compliance and custom documents such as Summary of Material Modifications, QDIA notices, hours tracking letters as well as other compliance and privacy communications

Research years of service 401k claims and provide responses in accordance with compliance deadlines

Assist the compliance coordinator and ERISA counsel in researching 401k appeals

Monitor and manage Provider Care Group appeal inquiries and escalations from HR and respond accordingly

Liaison with Physician Services Group (PSG) on Provider Care Group escalations and participate in leadership discussions around strategy

Monitor incoming emails to the HCA hrAnswers inbox daily, research and respond as appropriate

Collaborate with all necessary partners to identify and implement process improvements and changes for the Provider Care Group as well as develop and perform HR training on an annual basis

Provide back-up support to other team members as needed

Practices and adheres to the HCA Healthcare Code of Conduct and the Mission and Values Statement

Qualification

Benefits AdministrationAnalytical SkillsMicrosoft OfficeCustomer ServiceMulti-taskingCall Center ExperienceCommunication Skills

Required

Bachelor's degree

3+ years of experience in benefits administration (as a Benefits Analyst or HRIS Analyst)

Strong understanding of all areas of Benefits Administration (medical, FSA/HRA, COBRA, Dental, 401k, STD/LTD, Voluntary Benefits, Section 125)

Microsoft Office/Excel knowledge and strong analytical skills

Ability to multi-task and demonstrate effective communications skills

Preferred

Customer oriented – establish credibility and trust with internal and external partners such as vendors, other departments and facility leadership etc

Call center experience helpful, great customer service skills

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company

HCA Healthcare

Glassdoor3.3

HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.

Founded in 1968

Nashville, Tennessee, USA

10001+ employees