XBP Global ยท 1 day ago
Customer Service Rep 2
New Orleans, LA
Full-time
Onsite
New Grad, Entry Level
$17.50/hr - $18.50/hrXBP Global is a workflow automation leader that leverages decades of industry experience and Agentic AI to enable digital transformation for clients. The Customer Service Rep II is responsible for performing data entry tasks, ensuring accuracy, and managing document batching and verification processes in a timely manner.
Computer Software
Responsibilities
Batch documents and organize them for data entry processing
Enter data from source documents into automated systems accurately and efficiently
Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion
Perform verification tasks as required, checking for accuracy and identifying errors
Make corrective entries as indicated by verification results or other warnings
Troubleshoot data problems as needed, escalating issues to supervisors when necessary
Operate peripheral equipment as part of the data entry process
Assist in the development of production formats and keying procedures, contributing to process improvement efforts
Maintain a high level of safety awareness and promptly report potential hazards to supervisors
Adhere to security and privacy policies, standards, and guidelines to protect company and customer information
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently
Qualification
Required
High school diploma or equivalent
Proficiency in reading, writing, and speaking English
Ability to work at a computer for extended periods
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
Close vision and ability to focus are necessary for performing tasks accurately
Preferred
Experience with data entry is desirable
Ability to engage in repetitive motion activities like twisting, bending, and climbing
Previous experience with data entry is advantageous
Benefits
Bonus opportunities may be provided as part of the compensation package
A full range of medical, financial, and/or other benefits
Company
XBP Global
XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase