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NEOGOV · 1 month ago

Development Liaison/Senior Development Liaison

TX 75069, TX

Full-time

Onsite

Mid, Senior Level

$54K/yr - $84K/yr

3+ years exp

The City of McKinney is a rapidly growing community dedicated to making a meaningful difference in the lives of its residents. They are seeking a Development Liaison/Senior Development Liaison to facilitate construction activity by serving as a key point of contact between various departments and development partners, ensuring high-quality development processes and customer experiences.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Acts as a single-point-of-contact/development liaison to assist customers with project status updates and resolution of both standard and nonstandard project issues or procedural/regulatory questions that may arise throughout the development process

Represents the Development Services Division at various meetings such as pre-development or pre-construction meetings to provide guidance and information to help customers understand development processes

Serves as an ambassador of the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E)

Facilitates the proactive sharing and coordination of development-related information with a wide variety of internal and external stakeholders via meetings, calls, and written correspondence

Manages, coordinates, and expedites high priority projects through the development process

Coordinates time-sensitive information requests for potential economic development projects and the exchange of information between Staff and external agencies or customers

Serves as the primary point of contact for economic development corporation personnel and works to address their issues and needs accordingly

Proactively reaches out to customers at various milestones (i.e. plan approvals, permit issuance, or Certificate of Occupancy issuance) throughout the development process to provide guidance and explanation, offer assistance, and ensure that potential issues are addressed quickly and appropriately

Proactively pursues feedback from customers to identify successes, opportunities for improvement and implement enhancements to improve the customer experience

Evaluates project status reports to identify potential project delays, working with the customer and appropriate staff to identify issues and solutions to move projects forward

Addresses customer inquiries and information requests by using a number of internal resources including, but not limited to online interactive maps and related geographic information systems (GIS) software, as-built construction documents, and records management software solutions

Continuously builds upon an extensive knowledge of the Development Services Division’s and Fire Department’s processes while simultaneously maintaining a broad understanding of the services offered by various Division-wide teams and how the two may correlate. This knowledge will be utilized as the foundation for renewed and consistently clear communication and interaction between the Division’s departments and external customers

Maintains extensive involvement in internal and external professional development opportunities

Involved in special cross-departmental teams and/or projects

Supports and expands department training efforts

Serves as a mentor to other Development Liaisons

Creates tools to improve project assistance efficiency

Presents development process issues and potential improvements to various boards/committees, solicits feedback, and works towards resolution

Assists customers with navigating and utilizing the City’s land management software for actions such as project submittals, payments, comment retrieval, and inspection requests

Assists Division-wide teams with tracking and follow-up on expiring Temporary Certificates of Occupancy and other Certificate of Occupancy issues

Complies with all written City policies and procedures

Adheres to assigned work schedule as outlined in City and department attendance policies and procedures

Travels to meetings, training, and City events as necessary

Perform other duties as assigned or directed

Qualification

Customer ServiceDevelopment Process KnowledgeProject ManagementGIS SoftwareConstruction ManagementInterpersonal SkillsAnalytical SkillsCommunication SkillsProblem SolvingTeam CollaborationFlexibility

Required

High school diploma or GED; supplemented by three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.) for Development Liaison

Bachelor's Degree in Construction Management, Planning, Engineering, Public Administration, Business Administration/Management, or a related field; Three (3) years previous experience and/or training involving any development related field (ex: Engineering, Planning, Building Inspections, Architecture, Construction Management, etc.) for Senior Development Liaison

Three (3) Professional Certifications: AICP, ICC Code Specialist, ICC Permit Technician, ICC Zoning Inspector, Customer Experience Certification, Facilitator Certification, Process Improvement Certification, and/or other related certifications for Senior Development Liaison

Must pass a drug screen and background check

Must have Class C Texas Driver's License