Yancey Bros. Co. · 4 months ago
Help Desk Technician
Austell, Georgia, United States
Full-time
Onsite
New Grad, Entry LevelYancey Bros. Co. is a prominent Caterpillar equipment dealer in Georgia, committed to providing high-quality sales, parts, and service since 1914. The Help Desk Technician will assist employees with technical support and troubleshooting for computer hardware and software issues, maintain user accounts, and support network and service maintenance.
Machinery
Responsibilities
Respond to end user requests via phone, email, ticketing system, or in person
Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)
Installs, configures, and maintains software and operating systems
Administers workstation assets by tracking computer equipment and installed software
End user training as required
Create/Update/Delete user accounts
Assists Network Administrator with network and server maintenance
Monitors and maintains applications and hardware
Monitors and maintain server and network backups
Gather and respond to feedback from end user surveys
Document procedures for IT and end users
Document work orders and keep users up-to-date on their cases
Generate reports on tickets, assets, accounts, etc. as required
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Qualification
Required
Excellent verbal and written communication skills for technical and non-technical audiences
Excellent customer services skills
Excellent technical problem solving skills and the ability to understand complex and abstract concepts
A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc
A good working knowledge of voice and data cables, jacks, and patch panels
A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc
Working knowledge of Active Directory, group policy, NTFS security
Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable
Ability to analyze problems and solve them through your own research and by drawing your own conclusions
Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC
Ability to manage multiple tasks and establish priorities
Ability to function effectively as a team member within IT as well as other areas of the organization
Ability to lift up to 60 lbs to a height of 4 ft regularly
Ability to diagnose and repair software problems remotely
Ability to work well under moderate pressure
Good working knowledge of the Windows command line
Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day
Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches)
Attention to detail
Preferred
Bachelors' degree preferred, but not required
Ability to script installs and administrative tasks is preferred, but not required
Benefits
Technician tool allowances
Full medical, vision and dental coverage
Employee wellness programs
Paid vacations
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Paid Holidays
Paid Sick Leave
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Company
Yancey Bros. Co.
Since 1914, the employees of Yancey Bros. Co.
Founded in 1914
1001-5000 employees
H1B Sponsorship
Yancey Bros. Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Tate Anderson
Chief Financial Officer
Jennifer Kozel, CHRO
Chief Human Resources Officer
Company data provided by crunchbase