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Schaedler Yesco Distribution · 1 month ago

Counter Sales Representative

Indiana, PA

Full-time

Onsite

New Grad, Entry Level

Schaedler Yesco Distribution is a family- and employee-owned company that has been a leader in the electrical industry since 1924, providing innovative solutions and exceptional customer service. The Counter Sales Representative plays a crucial role in supporting branch operations and delivering outstanding customer service while promoting the company's culture and core values.

Manufacturing

Responsibilities

Serve a group of diverse customers at counters by providing information on products or services

Assist customers with product selection and application

Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events

Provide feedback on accurate product availability and delivery information

Make recommendations for stock items or customer service stock based on branch sales/customer inquiries

Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled

Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through counter area

Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits

Work directly with vendors to obtain special pricing, when applicable

Grow sales and gross margin

Utilize vendor websites for product searches, pricing, availability and cut sheets

Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits

Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc

Perform cycle counts, maintain inventory and location accuracy

Manage all inbound and outbound communications in a professional and timely manner

Properly maintain daily schedule, e-mail, and voicemail to reflect current activities

Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date

Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager

Assist customers with safely loading their vehicles with purchased products

Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions

Ability to be flexible to work in a warehouse setting as needed

Qualification

Customer service experienceElectrical sales experienceMicrosoft Office proficiencyTime management skillsSales tacticsInterpersonal skillsCollaboration skillsDecision-making skills

Required

Ability to maintain confidentiality of sensitive and/or customer-related information

Excellent Interpersonal skills with good sales tactics

Ability to prioritize work based upon customer need(s)

Excellent time management skills with a proven ability to meet deadlines

Proficient with Microsoft Office or related software

Customer service experience

Willingness to seek continual education regarding newly available products

Must have experience utilizing Microsoft Office products

Able to maintain a customer service focused approach to all customer interactions

Strong interpersonal and communication skills

Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs

Ability to analyze workload and establish priorities based upon customer demand and time sensitive tasks

Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices

Physical Requirements: Lift up to 50 pounds at a time

Work on their feet for prolonged periods of time

Safely traverse the warehouse floor when applicable

Ability to use a keyboard and type proficiently

Talk and hear, both in-person and via telephone

Specific vision abilities required by this position include close vision and ability to adjust focus