GiveDirectly · 2 months ago
Director, Emergency Response Delivery
New York
Full-time
Onsite
Senior Level, Lead/Staff
$154K/yr - $154K/yr
10+ years expGiveDirectly aims to reshape international giving by providing cash grants directly to the world's poorest. The Director, Emergency Response Delivery will lead the delivery of emergency response programming globally, ensuring rapid and evidence-based cash relief to those affected by crises.
CharityFinancial ServicesMobile PaymentsNon ProfitPaymentsService Industry
No H1B
Responsibilities
Oversee implementation of Emergency Response programs from activation, program design, cash delivery, followup and closure
Collaborate with the rest of the Emergency Response product function to establish and continuously improve operational standards for field execution (e.g., targeting, verification, payments, M&E, etc)
Manage multiple simultaneous deployments, ensuring delivery speed and recipient experience meet our program standards
Serve as the directly responsible individual (DRI) for cash delivery during active responses, coordinating across functions to unblock issues in real time
Ensure alignment with GD’s standards, including protection, data security, financial procedures and safeguarding
Recruit, train, and coach a high-performing team capable of repeatedly deploying on short notice
Develop clear career pathways, performance goals, and preparedness benchmarks
Create and maintain deployment rosters, surge pools, role profiles and equipment standards
Lead the development and continuous improvement of delivery operational playbooks, SOPs, and readiness tools
Partner with Product, Tech and Global Support Services teams to ensure systems readiness and improvement by contributing to the prioritization of investments and solutions
Track and report on readiness metrics
Ensure a culture of learning and continuous improvement by leading regular lessons learned processes and supporting a prioritization of people, process and technology investments to improve Emergency Response speed and quality
Act as the global safety focal point for Emergency Response delivery operations
Oversee staff security and duty of care during deployments, in partnership with GD’s Safety & Security and People teams
Oversee risk assessments before and during field activations
Support after-action reviews and continuous improvement of safety protocols
Engage with external humanitarian partners, donors, and coordination clusters as a representative of GD’s operational delivery capabilities
Collaborate with internal stakeholders (Product, Legal, Finance, Partnerships) to ensure operational feasibility and compliance
Contribute to donor reporting, proposals, and communications by sharing operational insights and field impact stories
Qualification
Required
Deep commitment to GiveDirectly's values and belief in the dignity and autonomy of people living in poverty
10+ years of experience in humanitarian programming, with significant time spent in field-based roles managing multi-country or large-scale operations
Significant experience working in challenging humanitarian contexts and overseeing security and risk management frameworks
Excellent judgement in fast-paced crisis settings
Strong understanding of humanitarian systems, including coordination mechanisms (UN clusters, INGO networks), donor engagement, and response frameworks
Proven experience designing and managing cash and voucher assistance (CVA) or similar direct aid programs
Demonstrated leadership, problem solving, and critical thinking in high-pressure, uncertain environments
A willingness to reimagine humanitarian and emergency response assistance approaches and technologies
Excellent cross-cultural communication and ability to lead diverse, distributed teams
Commitment to fostering inclusivity and equity, both internally and externally
Fluency in English (required)
Preferred
Additional languages such as French preferred
Company
GiveDirectly
GiveDirectly is a nonprofit organization.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
GitLab FoundationOmiseGO
2025-01-30Grant
2018-03-28Grant· $1M
Leadership Team
Paul Niehaus
Co-founder & director
Recent News
Business Insider
2025-11-24
Company data provided by crunchbase