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Risk Placement Services, Inc. · 3 days ago

Customer Service Manager

Waco, TX

Full-time

Onsite

Senior Level

7+ years exp

Risk Placement Services, Inc. is a dynamic company that embraces bold ideas and innovative solutions for their clients. The Customer Service Manager will be responsible for ensuring exceptional service delivery while managing a team of Account Supervisors and resolving complex service issues.

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Responsibilities

Manage and oversee a team of Account Supervisors, ensuring they are equipped to deliver high-quality service

Oversee auditing processes and ensure accuracy in accounts receivable, including monitoring outstanding balances and collaborating with internal teams to resolve discrepancies

Collaborate with senior staff to develop and implement policies and procedures that enhance operational efficiency

Provide exceptional service to a variety of customers both over the phone and in person, handling inquiries and resolving issues

Address and resolve the most complex customer problems and inquiries, offering product expertise and advice to staff and clients

Research, analyze, and resolve customer-specific technical issues with limited precedent, ensuring client satisfaction

Manage assigned staff, fostering a collaborative and productive work environment