Risk Placement Services, Inc. · 5 hours ago
Customer Service Manager
Waco, TX
Full-time
Onsite
Senior Level
7+ years expRisk Placement Services, Inc. is a company focused on delivering innovative solutions for clients through collaboration and creativity. They are seeking a Customer Service Manager to ensure exceptional service delivery while managing a team of Account Supervisors and resolving complex service issues effectively.
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Responsibilities
Manage and oversee a team of Account Supervisors, ensuring they are equipped to deliver high-quality service
Oversee auditing processes and ensure accuracy in accounts receivable, including monitoring outstanding balances and collaborating with internal teams to resolve discrepancies
Collaborate with senior staff to develop and implement policies and procedures that enhance operational efficiency
Provide exceptional service to a variety of customers both over the phone and in person, handling inquiries and resolving issues
Address and resolve the most complex customer problems and inquiries, offering product expertise and advice to staff and clients
Research, analyze, and resolve customer-specific technical issues with limited precedent, ensuring client satisfaction
Manage assigned staff, fostering a collaborative and productive work environment
Qualification
Required
Bachelor's degree
7 years of related experience
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Risk Placement Services, Inc.
At Risk Placement Services, we help you come through for your clients! We’re all about what’s new, what’s next, and what’s possible.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Clarkson
Area Chief Operating Officer
Recent News
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