ROYAL Brass and Hose · 1 month ago
Copy of Customer Service Associate
Hueytown, AL
Full-time
Onsite
New Grad, Entry LevelRoyal Brass and Hose is a distributor of high-quality mobile equipment products, and they are seeking a Customer Service Representative to ensure customer satisfaction. The role involves processing orders, answering inquiries, and managing customer accounts to fulfill their needs effectively.
IndustrialIndustrial AutomationWholesale
Responsibilities
Order entry – Includes but not limited to direct entry, fax, online orders
Answer customer and territory/account managers phone calls
Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required
Open order management – Review customer open orders daily
Back-order fill management – Review, fulfill, print customer backorders daily
Customer Credit - Process customer return authorizations and credits per company policy in a timely manner
Dispatch – dispatch/invoice orders in a timely manner as required
Inventory/Control/Cycle Counting - Include but not limited to counting, measuring, recording as a team with other warehouse associates
Year-end inventory - Include but not limited to counting, measuring, recording as a team with other warehouse associates
Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes
Qualification
Required
Excellent customer service skills
Ability to work independently and safely
Basic computer knowledge required
Good typing skills
Data entry skills
Ability to multi-task
Detail oriented
Good decision-making ability
Good written and verbal skills
Ability to work in a fast-paced environment for long periods
Great team spirit
Able to work alone and self-motivated
Good math skills
High school diploma or GED
Able to lift 40 lbs
Able to push 30 lbs
Able to push or pull 50 lbs
Able to reach overhead occasionally
Ability to sit for prolonged period of time
Ability to stand for prolonged period of time (when covering front counter)
Ability to walk, bend, stoop and climb stairs as needed
Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing
Benefits
401K match
Health, vision and dental insurance
Voluntary group insurance
Company profit sharing
Company
ROYAL Brass and Hose
See all Job listings and apply at https://www.royalbrassandhose.com/corporate/careers United States distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, pto, and more.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Drew MacDonald
CEO
Company data provided by crunchbase