Tata Consultancy Services · 2 days ago
L2 Desktop Support Engineer
Princeton, IN
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrTata Consultancy Services is a leading global IT services, consulting, and business solutions organization. They are seeking an L2 Desktop Support Engineer to provide Tier 2 support to customers by diagnosing and resolving technical issues related to hardware and software, ensuring effective communication and customer satisfaction.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer
Knowledge of using ServiceNow as the ticketing tool
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools
Troubleshoot Operating System issue. Connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution details
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Perform inventory management activities as required in coordination with asset management and other corporate groups
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management
Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling
In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology
Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories
Receives instructions from certified technicians and project managers to troubleshoot advanced issues
Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment
Primary responsibility to manage End User related incidents and requests
Go to person for all plant IT related requests (Password resets, access etc. specific to plants)
Qualification
Required
BACHELOR OF COMPUTER SCIENCE
Excellent verbal and written communication skills
Ability to work under pressure
Ability to work within multiple sites
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary
Knowledge of using ServiceNow as the ticketing tool
Ability to provide technical assistance and support
Ability to analyze, resolve, respond to, and document end user inquiries
Ability to install desktop/Laptop, printers/scanners, and other peripheral software
Ability to troubleshoot Operating System issues and connection issues with LAN/WAN
Ability to update tickets with accurate and timely records of work performed
Ability to maintain and contribute to a knowledge base
Ability to coordinate hardware warranty repair
Ability to perform inventory management activities
Ability to escalate to 3rd party vendors when necessary
Ability to raise and coordinate problem management issues
Strong understanding and skills in SLA, KPI Management
Ability to provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment
Primary responsibility to manage End User related incidents and requests
Ability to handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team
Ability to receive instructions from certified technicians and project managers to troubleshoot advanced issues
Go to person for all plant IT related requests
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
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