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Baptist Memorial Health Care · 1 day ago

Intermediate Help Desk Technician

Memphis, TN

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Baptist Memorial Health Care is seeking an Intermediate Help Desk Technician to provide initial employee support for technical inquiries. The role involves troubleshooting software and hardware issues, logging support tickets, and transferring complex issues to second-level technicians.

GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness

H1B Sponsor Likely

Responsibilities

Provides technical assistance to computer system users

Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied

Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies

Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems

Contributes to evaluation and maintenance of existing support documentation

Completes assigned goals

Qualification

TroubleshootingActive DirectoryITIL tracking systemMicrosoft OfficeCustomer Service SkillsCommunication Skills

Required

Provide initial employee support for technical inquiries received via phone, email, and messaging applications

Assess the nature of problems and resolve basic support issues

Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones

Log or record support tickets and/or cases

Transfer internal customers to second-level Help Desk Technicians for complex issues

Subject to overtime, callback, and on-call as required

Perform other duties as assigned

Provides technical assistance to computer system users

Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied

Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies

Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems

Contributes to evaluation and maintenance of existing support documentation

Completes assigned goals

Strong Communication Skills

Strong Customer Service Skills

Experience with Microsoft Office products to in MS Teams

Experience Trouble Shooting Pc, printers, Thin Clients

Experience with Active Directory

Experience logging Incident into a ITIL based tracking system

Minimum of one to three year of related experience or educational equivalent of Associates Degree

DRIVER'S LICENSE (CURRENT)

Preferred

Greater than 2 years experience or educational equivalent of Bachelor's degree

Company

Baptist Memorial Health Care

Glassdoor3.7

Baptist Memorial Health Care is a non profit company that provides skilled nursing, rehabilitation, cardiac, and clinical services.

Founded in 1912

Memphis, Tennessee, USA

10001+ employees

http://www.baptistonline.org/

H1B Sponsorship

Baptist Memorial Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2021 (1)

2020 (2)