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First Bank (FBNC) · 1 month ago

Head Teller

Pinehurst, NC

Full-time

Onsite

Mid Level

First Bank (FBNC) is seeking a Head Teller who will be responsible for performing routine and intermediate branch and customer service duties. The role involves accepting deposits, processing loan payments, promoting bank services, and providing leadership and training to less experienced staff.

Asset ManagementBankingFinanceFinancial ServicesWealth Management

Responsibilities

Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts

Cashes checks, savings withdrawals and processes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing

Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers

May assist in opening and closing the vault daily; assists in balancing vault currency and coin

Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs

Establishes proper identification of new customers and determines need and extent of reference investigation

Completes forms requiring customer signature(s); accepts initial deposits

Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority

Issues official checks, traveler’s checks and gift cards

May reconcile petty cash

ATM Balancing, etc

CTR’s, SAR’s: Completes and review for accuracy

Opening and closing vault, incoming & outgoing shipments

Balances general ledger accounts

May reconcile travelers checks and gift cards monthly

Monthly reports

Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated

Performs safe deposit duties by controlling access and assisting customers

Receives and processes stop payment and hold orders

Accepts loan, installment and collection payments

Balances cash drawer daily and verifies cash being bought from and sold to the vault

Provides effective customer service and assists in resolving problems within given authority

Records, files, updates information and sorts mail or reports as required

Answers telephones and directs callers to proper Bank personnel

May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

Processes credit reports, credit card orders, address changes, traveler’s checks, check and deposit slip orders, endorsement stamp orders, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections

Processes teller work through branch capture and assists with imaging research

Type’s routine letters, reports and forms

Maintains files, copies and faxes documents, and orders and distributes supplies

Trains other employees on various tasks; provides additional training for new tellers

Makes schedules for tellers

Orders cash

Familiar with all security procedures; test alarms monthly

Completes annual compliance courses

Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act

Adheres to all levels of our Service Excellence standards

Performs other duties as required

Qualification

Bank operations knowledgeCustomer service skillsLeadership skillsComputer operation skillsOrganizational skillsInterpersonal communicationTime managementAttention to detail

Required

High school diploma or general education degree (GED); or the equivalent combination of education and experience

Work related experience could consist of reception or secretarial duties in a business environment

Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related

Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures

Excellent organizational and time management skills - ability to work with minimal supervision

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel

A valid driver's license is required

Must have the ability to stand, walk, sit and use hands and fingers

Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled

The environment is a professional office with standard office equipment

Must be able to pay close attention to detail and be able to work as a member of a team

Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations

Must have the ability to exercise discretion as well as appropriate judgments when necessary