NEOGOV · 1 month ago
Water Customer Service Specialist II - Call Center
Water Department Marietta, GA
Full-time
Onsite
Entry, Mid Level
$17.95/hr - $17.95/hr
2+ years expCobb County Government is seeking a Water Customer Service Specialist II for their Water Department. The role involves providing customer service, processing utility billing transactions, and managing account information while addressing customer inquiries and issues related to water services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer service/assists customers; provides account and general Water System information; answers questions and concerns; investigates and resolves issues and problems related to water accounts and billing in accordance with department procedures; establishes and closes accounts and refers difficult questions to lead or supervisor for resolution
Performs cashier duties: receives monies in payment of water bill; processes credit card payments; issues receipts; balances cash to documentation; performs daily balance of cash, check, credit and debit transactions; and secures cash drawer at close of day
Leads and coordinates daily work activities in the cash room: opens cash room; ensures cashiers have adequate change; ensures cash room has adequate supplies; balances cash drawers; reviews and submits daily production reports for all cashiers; works daily reports as assigned and resolves discrepancies; assists with supervision of co-workers by reporting employee problems; trains and instructs co-workers regarding operational procedures
Enters information into billing system to process transactions and update records: applies charges and deposits; determines if customer qualifies for a payment and sets up payment arrangements in billing system; determines if customer qualifies for fee to be waived based-on department policies and waives fees; updates customer information; notates accounts
Enters service orders in billing system for gains, finals, service restoration, and verifying meter readings
Maintains accounts in billing system: evaluates requests for leak adjustments and determines if customer qualifies for adjustment; applies adjustments to accounts; sends customer notifications regarding adjustment; processes surety bonds; monitors and corrects billing exceptions; enters special billings into billing system, such as industrial surcharges, water retainage, and municipal account charges; and updates accounts when meters are replaced
Closes outs service orders completed by field staff: reviews hard copy for completeness, maintains service order records files, enters service order data into billing system, and closes service order in billing system
Processes customer online requests to establish and final services; including creating service order, and contacting customer to collect payment, and sending confirmation emails
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED required
Two years of experience in utility billing and collections
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase