Apply on Employer Site

BATHHOUSE · 1 month ago

Shift Manager

Downtown Brooklyn, NY

Full-time

Onsite

Mid, Senior Level

$70K/yr - $85K/yr

5+ years exp

Bathhouse is a modern facility focused on helping guests look, feel, and perform their best through unique amenities and services. The Shift Manager is responsible for overseeing all operations and departments, ensuring high service standards and guest satisfaction while leading a diverse team.

Hospitality

Responsibilities

Set the tone for service and culture. Motivate and develop team leads and frontline staff

Provide consistent feedback, set clear expectations, and celebrate wins

Monitor daily operations and adjust as needed to meet guest satisfaction, team performance, and business goals. Stay hands-on and hyper-aware

Track department performance, manage labor and expenses, run meetings, and help create structures that scale. You’ll be part coach, part operator

Support Growth by providing hiring feedback, supporting onboarding, and performance management. Identify development needs and help your team level up

Understand the impact of each department and work to improve efficiency, flow, and financial performance to improve customer experience

Qualification

Operations leadershipTeam managementGuest servicesLabor managementPerformance coachingSchedulingHospitality degreeBusiness degreeEmotional intelligenceCommunication skills