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Hong Kong Exchanges and Clearing Limited (HKEX) · 3 months ago

Associate- Technology Service Operations - IT

HK-PCCWT 24/F

Full-time

Onsite

New Grad, Entry Level

Hong Kong Exchanges and Clearing Limited (HKEX) is home to Asia's most dynamic capital markets, aimed at connecting capital and innovation. The role involves supporting daily IT operations, managing incidents, problems, changes, and providing recommendations for improvement in IT Service Management processes.

FinanceFinancial ServicesStock Exchanges

Responsibilities

Manage daily IT Service Management operations, including Incident, Problem, and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrence

Ensure proper implementation and control of production changes according to policies, standards and procedures

Carry out daily operation on IT Service Management, Production Account activities, Identity Governance and Administration

Maintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tool

Carry out work on-site in some weekends to support IT teams on production change related activities

Govern the IT asset inventory

Automate and streamline daily BAU activities to improve operational efficiency

Take part in the IT service management implementation from the process’ aspect

Occasional travel to Mainland China offices may be required to support cross-location IT operations and service management activities

Qualification

IT Service ManagementIncident ManagementProblem ManagementChange ManagementIdentity GovernancePrivileged Identity ManagementStakeholder CommunicationRoot Cause AnalysisOperational Efficiency

Required