Meriplex · 2 days ago
Systems Administrator
Bend, OR
Full-time
Onsite
Mid LevelMeriplex is a company that provides technical assistance and support services. The Systems Administrator acts as the second tier of support for the Technical Assistance Center, resolving Level 2 end user issues and delivering exemplary customer service.
Information Technology
Responsibilities
Provide advanced Active Directory and Office365 user account support
Deliver network and end-user VPN access support
Provide advanced level Active Directory GPO support
Offer second level VMware support
Administer server maintenance, security groups, and SAN connectivity
Perform basic firewall administration
Supply multifaceted authentication (MFA) support
Ability to troubleshoot and create Azure subscriptions
Administer spam solution products
Support MS Exchange servers
Manage wireless environment
Manage backup and replication solutions and storage devices
Perform technical equipment installations at customer sites
Qualification
Required
Provide advanced Active Directory and Office365 user account support
Deliver network and end-user VPN access support
Provide advanced level Active Directory GPO support
Offer second level VMware support
Administer server maintenance, security groups, and SAN connectivity
Perform basic firewall administration
Supply multifaceted authentication (MFA) support
Ability to troubleshoot and create Azure subscriptions
Administer spam solution products
Support MS Exchange servers
Manage wireless environment
Manage backup and replication solutions and storage devices
Perform technical equipment installations at customer sites
Advanced knowledge of Microsoft 365 applications
Advanced knowledge of command line
Understanding of advanced technical triage methodologies
Advanced TCP/IP understanding
Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments
Ability to effectively set expectations regarding delivery of service
Strengthen customer relationships by providing exemplary customer service
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect
Adherence to ticketing methodologies regarding documentation, process, and workflow
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication
Directly and indirectly support customers, vendors, and staff by providing top tier customer service
Basic Switching/Routing/Wireless/Firewall knowledge
Basic understanding of Azure
Basic understanding of how SAN functions
Preferred
Prior MSP proactive support experience is highly encouraged
Network+ certification
Server+ certification
VMware certification
Azure certification
Microsoft 365 certification
Superior reading, writing, and communication skills
Intermediate knowledge of network concepts, devices, and best practices
Company
Meriplex
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clairvest Group
2022-07-18Acquired
2018-10-03Private Equity
Leadership Team
Mike McWilliams
SVP, Healthcare Practice
A
Aaron Biehl
VP of National Account Management and vCIO
Recent News
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