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Paragon Acura · 1 month ago

Customer Service Representative BDC

Woodside, NY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

Paragon Acura is seeking a Customer Service Representative who is passionate about connecting clients with solutions. This role involves assisting clients with inquiries and scheduling appointments while ensuring high customer satisfaction.

AutomotiveAutonomous VehiclesSales

Responsibilities

Handling heavy Inbound and moderate outbound phone calls, with a commitment to increase customer service satisfaction with each and every client

Navigating our digital platforms to organize the flow of business through our doors

Effectively communicating and transferring information to coworkers and across departments

Qualification

Customer service experienceVerbal communication skillsData entry skillsGoogle Sheets knowledgeTeamworkTime managementPositive attitude

Required

Previous experience with phones or telemarketing experience in either automotive, business development, or customer service, is preferable

Ability to demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with every client throughout the day

First-class verbal, written and communication skills including the ability to initiate dialogue with management and communicate effectively and efficiently

Organized, self-motivated, with the ability to work effectively as part of a team and on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required

Competency with general computer skill and data entry skills require, preferable knowledge of working with Google Sheets, or Microsoft Excel