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Tripleseat · 1 week ago

Director, Cloud and Infrastructure

United States

Full-time

Hybrid

Director/Executive

$170K/yr - $185K/yr

8+ years exp

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. The Director of Cloud and Infrastructure will lead and manage all aspects of the company’s cloud infrastructure and IT operations, ensuring scalability, reliability, and cost-efficiency while supporting product innovation and business growth.

Event ManagementInternetSoftware

Work & Life Balance

Responsibilities

Lead the design, deployment, and operation of Tripleseat’s cloud infrastructure (primarily AWS), ensuring performance, scalability, and cost optimization

Drive cloud modernization and automation initiatives, including Infrastructure as Code (IaC) and continuous delivery pipelines

Partner with the security officer to ensure infrastructure adheres to standards such as SOC 2, PCI DSS and GDPR

Monitor and report on AWS usage and spend, identifying opportunities for savings and efficiency improvements

Partner with FP&A to develop and manage cloud budgets, forecasts, and cost allocation models

Oversee system observability, monitoring, and incident response to maintain platform reliability and performance

Lead the DevOps team to build and optimize CI/CD pipelines, deployment automation, and environment consistency across staging and production

Champion best practices for automation, configuration management, and container orchestration (e.g., Kubernetes, ECS)

Collaborate with engineering teams to improve deployment velocity and operational stability

Maintain robust disaster recovery and business continuity plans for critical systems and services

Lead the response to major incidents, coordinating technical teams to minimize disruption

Lead and mentor a team of DevOps, CloudOps professionals

Foster a culture of ownership, collaboration, and continuous improvement

Build processes and documentation to support growth and operational maturity

Collaborate with Product, Engineering teams to align infrastructure strategy with company objectives

Provide input on long-term scalability, capacity planning, and budget optimization

Qualification

AWS expertiseInfrastructure as CodeDevOpsCI/CDIncident ManagementFinancial AcumenLeadership & Team DevelopmentDisaster RecoveryRegulatory compliance knowledgeCollaborationCustomer-first mindsetTechnical communication

Required

Deep knowledge of AWS services, architecture, and cost management practices; experience designing and operating production cloud environments

Expertise with Terraform, CloudFormation, Ansible, or similar tools for scalable and repeatable infrastructure management

Proven ability to manage cloud budgets, perform cost analysis, and partner with FP&A for forecasting and reporting

Strong background in CI/CD pipelines, release management, and modern containerized environments (ECS, Kubernetes, Docker)

Proven ability to lead, develop, and grow high-performing teams, including DevOps engineers and IT professionals. Ability to foster collaboration and drive results across teams

Expertise in managing critical incidents and developing comprehensive disaster recovery plans to ensure business continuity in case of infrastructure or security issues

Track record of building and managing high-performing technical teams, with excellent communication across technical and non-technical stakeholders

A customer-first mindset focused on reliability, transparency, and continuous improvement