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Gilchrist Inova · 2 days ago

Guest Relations Host/Hostess PRN

Baltimore, MD

Part-time

Onsite

New Grad, Entry Level

$15/hr - $20/hr

Gilchrist Inova is a healthcare provider seeking a Guest Relations Host/Hostess to provide food and nutrition services to patients. The role involves delivering and retrieving patient trays, assisting with meal service, and ensuring positive interactions with patients and staff.

Hospital & Health Care

Responsibilities

Delivers and retrieves patient trays. Assists patient with tray set-up as needed. Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services

When interacting with patient the host/hostess utilizes AIDET guidelines

Stocks unit pantries according as ordered in CaterTrax. All stock sheets signed off as completed by nursing personnel

Consults with the team leader or supervisor regarding any problems or conflicts. Reports all meal service related problems to the team leader and/or manager. May assist with tray and tray line set –up and also with the preparation of simple food items as directed by Team Leader or manager

Communicates with patients, visitors and staff in a positive, cordial manner. Is sensitive to the patient’s age, ethnic, cultural and social background

Assists with the expedition of trays from tray line. When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor

Retrieve dirty trays from patient’s room in a timely manner to ensure that trays are not left on the patient units

Cover any other unit as directed by management. Cover other units as needed during break times

Provides patient with a hand sanitizer wipe prior as the meal is delivered. Encourages patient to use sanitizer wipe prior to eating

Pours coffee and other hot beverages at the time of tray delivery for each patient. Ensures coffee is fresh and hot with each trip to patient areas

Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal

Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire

Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE

Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation

Assist with maintaining the organization of coolers and storerooms used for floor stock storage

Scan patient trays when they leave the kitchen and at the time of delivery

Clean work areas and delivery carts daily

Complete other duties as assigned by the Food and Nutrition Management team

Qualification

Basic nutrition knowledgeFire safety knowledgeChemical safety knowledgeHACCP knowledgeCommon sense understandingOral communicationWritten communicationTeamwork