Service Desk Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Right! Systems, Inc. · 3 weeks ago

Service Desk Engineer

positionWashington, United States
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$70K/yr - $90K/yr
date1+ years exp

Right! Systems, Inc. (RSI) has been providing exceptional solutions since 1993, and they are seeking a talented individual for the role of Service Desk Engineer. This full-time position involves working with a team of skilled technicians to support customer environments and ensure the application of industry best practices.

Cloud Data ServicesInformation TechnologySoftware
badNo H1Bnote

Responsibilities

Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
Other work-related duties as assigned

Qualification

NetworkingServersVirtualizationMicrosoft 365Security ProductsContact Center administrationAnalytical skillsCustomer service orientationResearch skillsTask prioritizationInterpersonal skillsPresentation skillsSelf-motivated

Required

1-3 years of equivalent technology experience
Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
Networking (Cisco, Aruba, Juniper)
Servers and Virtualization (Cisco UCS, HPE, VMware)
Microsoft (365/AD/Exchange/Azure/Intune)
Security Products (Palo Alto Networks, Okta, Mimecast)
Hands-on experience supporting solutions from some of the listed vendors above
Strong interpersonal, written, and oral communication skills
Strong analytical and problem-solving skills
Strong customer service orientation
Candidate must be able to conduct research into issues and problems
Candidate must be able to present ideas in user-friendly language
Candidate must be highly self-motivated and self-sufficient
Candidate must be able to effectively prioritize tasks in a high-pressure environment
Candidate must have a valid Driver's license and vehicle insurance

Preferred

Experience administering phone systems (Cisco, etc.) preferred
Contact Center administration experience preferred

Benefits

Group medical
Dental and vision insurance
401(k)
Life insurance/LTD
PTO (Paid Time Off) for vacation, sick and personal leave needs

Company

Right! Systems, Inc.

twittertwittertwitter
company-logo
You’ve probably tried outsourcing your IT already. Approaches such as hiring an MSP or using your “tech-savvy” cousin.
dateFounded in 1993
location
Lacey, Washington, USA
people-size51-200 employees
web-link
http://rightsys.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
John Minor
CEO
linkedin

Recent News

PR Newswire
Right! Systems Awarded Regional Partner of the Year: Golden Northwest at Cisco Partner Summit 2024
2024-11-04
Company data provided by crunchbase