Brightspeed · 4 days ago
Business Analyst
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expBrightspeed is reimagining how people connect by providing fast, reliable internet connections across the Midwest and South. The Business Analyst will bridge business strategy and technology execution, translating objectives into actionable requirements and ensuring alignment throughout the project lifecycle.
InternetTelecommunicationsWireless
Responsibilities
Partner with business leaders to understand strategic objectives and translate them into clear, measurable business requirements
Lead the end-to-end business requirements process—facilitating workshops, interviews, and documentation with Marketing, Operations, Sales, and Product teams
Develop and maintain business requirement documents (BRDs) and process flows to inform IT development
Ensure alignment between business needs and platform capabilities across multiple systems (CRM, MarTech, analytics, etc.)
Identify business process gaps and recommend process improvements or automation opportunities
Partner with Platform Owners and Product Managers to translate business requirements into user stories and acceptance criteria in Jira or equivalent tools
Lead backlog grooming and prioritization sessions with IT, ensuring readiness for sprints and releases
Collaborate with developers and QA testers to validate functionality against requirements and acceptance criteria
Support issue resolution, defect triage, and clarification throughout development and testing
Participate in sprint planning, daily stand-ups, and retrospectives to ensure business alignment throughout the development lifecycle
Serve as the primary liaison between business stakeholders and technical teams to ensure transparency, alignment, and timely decision-making
Communicate project progress, risks, and issues to business and IT stakeholders through structured updates and governance meetings
Support project governance documentation, approvals, and change management processes
Ensure traceability from strategic goals through requirements, design, and delivery
Develop test scenarios and participate in User Acceptance Testing (UAT) to ensure solutions meet defined business needs
Document test results, track defects, and support resolution prior to deployment
Validate post-release outcomes and partner with business owners to confirm adoption and success metrics
Qualification
Required
5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization
Proven ability to translate complex business processes into functional and technical documentation
Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming
Experience with tools such as Jira, Confluence, Asana, or Smartsheet
Exceptional communication, facilitation, and stakeholder management skills
Ability to work independently and collaboratively in a fast-paced, cross-functional environment
Preferred
Familiarity with MarTech, CRM, or campaign management platforms (e.g., Salesforce)
Experience with data analytics, reporting, and customer lifecycle or digital experience projects
Understanding of end-to-end marketing operations workflows and system dependencies
Benefits
Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
2026-01-07
Government Technology US
2025-11-14
Company data provided by crunchbase